I need help canceling my Quickbooks Advanced subscription. I spoke with someone last month who said it would be canceled but is still in fact active. Please call me.

joe138 · ‎September 19, 2020

GlinetteC · ‎September 19, 2020

I'll help you cancel your subscription within your QuickBooks account, joe138.

Please note that your data will be available in read-only access for one year after the date of cancelation. Also, check out what happens to my QuickBooks Online data after I cancel? before proceeding with the process.

To cancel your subscription:

From the Settings ⚙ icon select Account and Settings.
Select the Billing and subscription tab.
In the QuickBooks section, select Cancel subscription.
Choose to Continue to cancel, then select Continue to cancel again (if applicable).
Follow the next steps.
Click Submit and cancel subscription.
Select Got it.

Once done, an email confirmation will be sent to you that you've canceled your online subscription plan.

Here's an article that can help you with canceling your QuickBooks account that contains the detailed steps.

I'd appreciate it if you'd update me on how the steps work. I want to make sure you this is taken care of.

View solution in original post

GlinetteC · ‎September 19, 2020

I'll help you cancel your subscription within your QuickBooks account, joe138.

Please note that your data will be available in read-only access for one year after the date of cancelation. Also, check out what happens to my QuickBooks Online data after I cancel? before proceeding with the process.

To cancel your subscription:

From the Settings ⚙ icon select Account and Settings.
Select the Billing and subscription tab.
In the QuickBooks section, select Cancel subscription.
Choose to Continue to cancel, then select Continue to cancel again (if applicable).
Follow the next steps.
Click Submit and cancel subscription.
Select Got it.

Once done, an email confirmation will be sent to you that you've canceled your online subscription plan.

Here's an article that can help you with canceling your QuickBooks account that contains the detailed steps.

I'd appreciate it if you'd update me on how the steps work. I want to make sure you this is taken care of.

Showboogie910 · ‎July 03, 2021

Hello, i did not subscribe to this and money had been taken out of my account for 2 months, please refund my money and cancel this

ReymondO · ‎July 03, 2021

Hi there, @Showboogie910.

I want to ensure you get the best help with your concern.

To cancel your subscription, I'd recommend following the suggested steps that were shared by my colleague above.

With regards to your refund request, I'd suggest reaching out to our customer care support so an agent can check it out and verify the refund. Here's how:

Click the Help menu in the upper-right hand corner and click Talk to a human.
Type in "Talk to a human", then press Enter.
Look for I still need a human and click on it.
Select Get help from a human.
Choose between Chat with us, Schedule an appointment, or Have us call you.

Please check out our support hours to ensure that we address your concerns on time.

The Community always has your back, so please let me know if you have any other questions. I'll be more than happy to help. Keep safe.

irispastor · ‎April 13, 2023

I need help

[removed]

most aggravating system

like to talk to a person

Just_me · ‎April 13, 2023

@irispastor Feel free to use the steps already provided above, to talk to someone. You have to actually request it from following the steps, not just saying so here in the community.

OR, you can post an actual question and see if anyone has an answer.

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I need help canceling my Quickbooks Advanced subscription. I spoke with someone last month who said it would be canceled but is still in fact active. Please call me.