As regulated by the United States Government, international live session support for QuickBooks Online US products is currently unavailable, Marcela9.
While I understand the convenience of receiving a call on a Brazilian phone number, please know that live call session schedules vary based on the user's location and the specific QuickBooks product.
You can still request live support using your US phone number with any US QuickBooks online issues. Here's how:
1. Navigate to the Help menu.
2. Click the Search option and type Contact Support.
3. Choose the Contact Us tab at the bottom.
4. Follow the prompts, then choose a way to connect with us: Have us call you or Chat with us.
Please refer to this article to find our support hours: Get help with QuickBooks products and services.
I want to share this helpful article with the most asked questions about QBO products that might assist you: About QuickBooks Online.
You can also share any concerns you have regarding QuickBooks here on the Community page. We’re always here to assist you.
