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lluvinlife365-ya
Level 1

I need to cancel my free trial

 
5 Comments 5
Kristine Mae
Moderator

I need to cancel my free trial

Let me guide you with cancelling your trial account, lluvinlife365-ya. It'll just take a few steps.

 

Here's how:

  1. Click the Gear icon.
  2. Select Account and Settings.
  3. Go to the Billing & Subscription tab.
  4. Click Cancel your trial in the QuickBooks section.
  5. Select Continue to cancel, then follow the on-screen steps.
  6. Click Submit and cancel subscription, then select Got it.

Once it's successfully cancelled, the account admin will receive an email confirmation about the cancellation. 

 

We hang on to your data up to a year. You can pick up where you left and resubscribe if you decide to come back.

 

We're just right here if you need. Reach out to us anytime. Keep safe! 

Anonymous
Not applicable

I need to cancel my free trial

I'm using iOS so not sure the tutorials on cancelling my account and starting over are correct.  I do not get an option to cancel from the billing tab.  I did a free trial many months ago - but now I'd like to delete everything and start fresh and sign up for a new plan.  My account seems to be tied to the trial from 5 months ago.  Any way to delete everything?

ZackE
Moderator

I need to cancel my free trial

Welcome to the Community, mobet123.

 

When canceling a trial account, you'll need to make sure you're signing in as an admin user on a web browser with a computer instead of a mobile device.

 

If you're already signed in this way, but still don't see your Cancel trial option on the Billing & Subscription screen, I'd recommend checking your browser. It's possible this could have something to do with temporary internet files. Browsing applications store these types of records, but sometimes they can cause issues with certain webpages. You can open a private window and check to see if you're able to see the Cancel trial option.

 

Here's how to access incognito mode in some of the most commonly used web browsers:

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P
  • Safari: Command Option P

 

If you're able to see and use your cancel option while browsing privately, it's safe to say this problem's being caused by the browser. It can be fixed by clearing cached data and Intuit-specific cookies.

 

In the event it continues occurring while you're browsing in incognito mode, you'll initially want to try switching to another browsing application.

 

Here's a list of supported browsers:

  • Google Chrome - version 78 or newer
  • Mozilla Firefox - version 76 or newer
  • Microsoft Edge - version 75 or newer
  • Safari - version 12 or newer
  • Opera - version 68 or newer
  • Samsung - version 10 or newer

 

You can also check a browser's compatibility with QuickBooks by utilizing our browser health checkup tool. QuickBooks supports the current and two previous versions of browsers. If you find that you're using an unsupported version, make sure to update it to its latest release. Steps for doing so can be found on the particular company's website.

 

In the event you've found no problems that could be causing this with your browser, I'd recommend using a different device and/or internet connection. If it continues happening on other devices and/or internet connections, you'll want to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.

 

They can be reached while you're signed in.

 

Here's how:

  1. Use the Help (?) icon.
  2. Click Contact Us.
  3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
  4. Select Start messaging or Get a call.

 

Be sure to review their support hours so you'll know when agents are available.

 

I've also included a detailed resource about cancelling trials which may come in handy moving forward: Cancel your subscription or trial

 

I'll be here to help if there's any additional questions. Have a wonderful day!

Goldberg enterprises
Level 1

I need to cancel my free trial

I entered into a contract with an accounting company that hooked me up with your company, I need to cancel the Free trail with you. Please respond to this request.

Candice C
QuickBooks Team

I need to cancel my free trial

Good morning, @goldberg enterprises. 

 

Thanks for chiming in on this thread. I appreciate you coming to the Community with your request to cancel your free trial. 

 

It only takes a few easy steps to cancel your free trial of QuickBooks Online. Here's how: 

 

  1. Open the QBO account in a web browser. 
  2. Go to the Gear (Settings) icon in the top right-hand corner. 
  3. Select Account and settings in the "Your Company" section. 
  4. Choose the Billing & subscription tab. 
  5. In the QuickBooks section, pick Cancel trial
  6. Follow the rest of the on-screen instructions. 

 

After canceling, you'll still have a year to review your data or resubscribe to the account if need be. Look over this guide about canceling for more details. 

 

I'm only a post away if you have any other concerns. Don't hesitate to reach back out. Take care! 

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