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Level 1

I need to cancel this app. It should’ve been cancelled 4 months ago.

 
3 Comments
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QuickBooks Team

I need to cancel this app. It should’ve been cancelled 4 months ago.

Let me help you cancel your account, Kentras.

 

You can only cancel QuickBooks Online through the browser. Here's how:

  1. Click the Gear icon.
  2. Select Account and Settings.
  3. Go to Billing & Subscription tab.
  4. Click Cancel subscription in the QuickBooks section.
  5. Click Continue to cancel, then follow the next steps.
  6. Select Submit and cancel subscription, then click Got it.

Once done, the account admin will receive an email confirming the cancellation of the subscription.

 

I'll add the article on what will happen to your data after you cancel it

 

If you have other concerns, please reach out to us again. 

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Level 1

I need to cancel this app. It should’ve been cancelled 4 months ago.

I have tried to cancel my app and account several times for the last year.


@Kristine Mae wrote:

Let me help you cancel your account, Kentras.

 

You can only cancel QuickBooks Online through the browser. Here's how:

  1. Click the Gear icon.
  2. Select Account and Settings.
  3. Go to Billing & Subscription tab.
  4. Click Cancel subscription in the QuickBooks section.
  5. Click Continue to cancel, then follow the next steps.
  6. Select Submit and cancel subscription, then click Got it.

Once done, the account admin will receive an email confirming the cancellation of the subscription.

 

I'll add the article on what will happen to your data after you cancel it

 

If you have other concerns, please reach out to us again. 



 Every time I try to click the gear icon it defaults and disappears. I have spoke to customer services and they told me they couldn’t find my account. However I’m charged $16.05 monthly. This is not ok and I’m going to be contacting an attorney. I have called several times I get nowhere and no one has answers which is confusing because I’m still being charged. I should be reimbursed for the last year of service I have paid for and have not used and have desired to cancel. This is not ok. 

Highlighted
QuickBooks Team

I need to cancel this app. It should’ve been cancelled 4 months ago.

Hi there, @Lorijohnson1.

 

This isn't the type of experience I want you to have. Allow me to step in for a moment and guide you to the right support who can further assist you with the process.

 

I understand that you've already reached out to our Support Team for help. For the second time, I recommend getting back to them so a representative can review your previous case, and check your account securely. This time, kindly secure your company ID to locate your account easily.

 

You can open this link for the support's contact details and their business hours: QuickBooks Online Support.  

 

To learn more about subscription cancelation and what happens to your data after the steps, you can check out this article.

 

Please let me know how else I can help you with QuickBooks. I've got your back and am always happy to help. Thanks for coming, happy weekend!

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