Created with Sketch.Learn about PPP and Loan Forgiveness, stay informed with the latest changes.
Created with Sketch.Need help with 1099's or other Year End topics? Visit our Year End Resources page.
Created with Sketch.New to QuickBooks or using a new product? Visit our Get Started resource page to help you get going.
Created with Sketch.Need to make changes to your account? Visit the Account Manager Portal.
Showing results for 
Search instead for 
Did you mean: 
Level 1

I need to create a new accoumt

I created a quickbooks account for school, but something went wrong. I need help deleting it and trying again.

1 Comment
QuickBooks Team

I need to create a new accoumt

Thanks for joining the Community, Burns_2012.

I’m glad to see new faces here. I can help remove your company file and start over.

Did you subscribed to the regular QuickBooks Online version? If yes, there isn’t a need to delete your account. As long as you’ve set it up within the 60-day period from the sign-up date, you can use the Purge feature to start again.


Here's how:

  1. Log in to your QuickBooks Online Company, and go to your company’s dashboard.
  2. Change the homepage in your URL to purgecompany (Example: the URL shows, change to:
  3. Read the summary and the information you need to know before doing this.
  4. Once done, type Yes in the text box, and then click OK.
  5. If necessary, select the type of business, and then the accounts associated with it.
  6. Once done, click Wipe Data.

For more information about the Purge feature, check out this article and scroll down to the bottom:

Delete QuickBooks Online data and start from scratch

If you’ve created your company file beyond the 60-day period, you’ll want to cancel it, and subscribe to a new one. Check out this article for more details:


How to cancel your subscription


However, if you’ve subscribed to our Intuit Learning Program, you’ll need to contact us at so we can do the process for you. Our Customer Care team has the necessary tools specifically for this type of account.

That’s it! You can now start anew with your data. I’ve also added an article below with links to some QBO video tutorials to help you start up and running:

Video Tutorials for QuickBooks Online

If you have questions with the purging your data, feel free to drop your response below. I’ll be around!


Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us