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n-smith
Level 1

I need to know why I was charged $21.72 this month for my Quickbooks subscription? My monthly fee is normally $15.20. Please help me understand why the price went up!

 
3 Comments
MarshallA
Intuit

I need to know why I was charged $21.72 this month for my Quickbooks subscription? My monthly fee is normally $15.20. Please help me understand why the price went up!

Hello,

 

You should receive a monthly email with your bill and explanation of your charges.

 

Since this is a public forum, no account specific information is available.  If you want to speak or chat with someone in support, you can request contact in your program by clicking the ? icon and selecting Contact Us.

Maybelle_S
QuickBooks Team

I need to know why I was charged $21.72 this month for my Quickbooks subscription? My monthly fee is normally $15.20. Please help me understand why the price went up!

Hello there, @n-smith.

 

In addition to @MarshallA's answer, there are several reasons your monthly charge increases. Either you may have availed the discounted monthly subscription or subscribed to payroll. You can check our products and pricing through this link: https://quickbooks.intuit.com/pricing/.

 

You can also check your subscription rates and charges within your account. Here's how:

  1. Go to the Gear icon, then select Account and Settings.
  2. Click Billing Subscription.
  3. Select View Payment History.

However, I'd also recommend contacting our Customer Care Team for further assistance. They can pull up your account in a secure environment and check this charge.

 

Please drop a comment below if you have other questions. I'll be right here to help. Have a great day!

Fiat Lux - ASIA
Level 15

I need to know why I was charged $21.72 this month for my Quickbooks subscription? My monthly fee is normally $15.20. Please help me understand why the price went up!

@n-smith 

How old is your QBO account? It is possible your discounted price is expired and you have to pay the regular rate now. You may need a workaround to keep your cost low.

https:// quickbooks.grsm.io/US

https:// quickbooks.grsm.io/us-promo

 

 

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