Thanks for joining us here in the Community. I'd like to help point you in the right direction so you're able to reactivate your account.
Just to make sure I'm on the same page, are you referring to reactivating your payroll services? If so, this will most likely require a service key specific to your EIN number. I recommend reaching out to a member of the Desktop Support Team via chat to get this taken care of. Agents have the necessary tools to access your account details and generate the key for you. Here's how to contact this team:
1. Press the F1 key on your keyboard.
2. Select Contact Us.
3. Enter Support in the field and click Continue.
4. From here you can choose to chat with an agent.