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tournamenttraili
Level 1

I need to speak to someone about changing an incorrect phone number in account and settings

I need tech support
1 Comment 1
MaryGraceS
Moderator

I need to speak to someone about changing an incorrect phone number in account and settings

I can help you with updating your phone number, @tournamenttraili.

 

Are you referring to the phone number associated with your account? If so, you can do it by going to your profile menu. 

 

Follow the steps below:

  1. From your QuickBooks Online (QBO) account, click the profile icon.
  2. Click on the Manage your Intuit Account link.
  3. Go to the Sign-in & security tab and update the phone number.
  4. Enter the new number and the password, then Save.
  5. Select how you want to confirm your contact information by selecting the following: Text message or Voice call, then choose Continue.
  6. Confirm by entering the code, then select Done.

To know more on how to access and manage your account outside your QBO account, refer to this article: Access and manage your personal data from the One Intuit Account Manager.

 

However, if you're referring to the Company phone number, you can do it from the Company tab under your Account and Settings

 

Follow the steps below:

  1. Click on the Gear icon and then proceed to the Accounts and Settings.
  2. Select the Company tab and then the Contact info section.
  3. Update the Company phone number.
  4. Click on Save and then Done

I'll add this article as your reference on how to update company information: Change your business name, contact info, or EIN in QuickBooks Online.In case you still need to contact our Customer Support team, you can reach them by going to the Help icon at the top right of the account.

 

Follow the steps below: 

  1. Go to the Help icon to connect to a live support agent. 
  2. Provide us with some information about your concern.
  3. Select the Contact Us button and provide some details about this concern, then on the Let's talk button. 
  4. You'll now be provided options on how to connect to our Customer Support.

You can check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.

 

I'm always here if you need help with your account. Let me know by leaving a reply below. Take care and have a great rest of the day!

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