I need to speak with a person about renewing subscription as I'm not able to do this on line

Hello there, @janetsingslead.

 If you need to talk to our support team, you can follow the steps below.

 Here’s how:

1. Login to your QuickBooks Desktop. 
2. Go to the Help tab.
3. Select QuickBooks Desktop Help.
4. In the Have a Question window, click the Contact Us link.
5. Then, select any topics.
6. Under Here's how to connect with a QuickBooks expert section, click the Get Phone Number button.

Before doing so, please review our support hours to ensure your issue gets addressed right away.

 Also, informed them about your subscription status. 

I’ve added a link where you can follow the steps on how to update your subscription: Renew subscription.

Leave a comment below if you have any other concerns or questions. I'm more than willing to help. Have a wonderful day!

@janetsingslead 

If you are using QBD Enterprise, you may ask a partner to help