I need to speak with someone from desktop support to help prepare my file to upload to QB online. How do I contact a real person

1. Open your QuickBooks Desktop, go to Help then select QuickBooks Desktop Help.
2. Click on Contact Us.
3. Enter a brief description of your concern, then select Continue.
4. From the support options provided, select which one is best for you.

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@Joseph_A wrote:

I'm here to make sure you'll get the right support, @audreyshubin-gma.

 

Updating your QuickBooks Desktop allows you to see all the support options including Call Me Back and Messaging.

 

Here's how to connect to or support team:

1. Open your QuickBooks Desktop, go to Help then select QuickBooks Desktop Help.
2. Click on Contact Us.
3. Enter a brief description of your concern, then select Continue.
4. From the support options provided, select which one is best for you.

Please check our support hours and types, then contact us at your most convenient time.

 

You can also do it on your end using this step by step process from this article: Move your QuickBooks Desktop file to QuickBooks Online.

 

Comment on this thread if you need additional help. The Community team is always here for you. 

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@AAUWvero beach 

Do you have any specific issue? Make sure you are migrating from any supporting QBD version (i.e 2018-2020) and Total Targets < 350K.

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I can't open my Quickbooks. it is telling me that my subscription is expired. The card on file is expired and I'm trying to fix this but can't get anyone to help me.

Hi there, Nikkiautin.

I'll be glad to help you resolve an issue about expired subscriptions.

You'll have access to your account on a read-only view even if the subscription expires. You have a year for paid subscriptions and 90 days for free trials. There might issue with the browser that prevents you from logging in. 

To rule this out, you can sign in to your account using private/new incognito window. Here are the shortcut keys:

• Press Ctrl + Shift + P for Firefox and Microsoft Edge
• Press Ctrl + Shift + N for Chrome
• Press Command + Shift + N for Safari

Then, you can clear the cache to get rid of the stored internet files. Also, you can use a different browser to further isolate the issue.

Another option is to access via the Customer Management Portal Site (CAMPS) site.

Here's how:

1. Open your web browser and visit http://camps.intuit.com/.

2. Sign in to your QuickBooks account and choose the Product section.

3. Open Product Details and select Billing Information.

4. Click Edit and enter the most recent billing information.

5. Hit Save and Continue.

Here are some helpful articles that you can read for your reference:

• How to resubscribe or reactivate QuickBooks Online.

• Export your reports to Excel from QuickBooks Online.

Let us know if you have further questions about managing your account. We're here to help you 24/7.

I need to speak to someone in support. I need to renew my subscription, the information i put in is incorrect and will not allow me to renew. how do I continue forward I need to do payroll

Hey there, @CS58.

Thank you for sharing your concern in this thread. I'll be glad to provide you the assistance in updating your payroll information.

Before I give the steps on how to connect with our live agent, can you help me verify your product you're using? This way, I can provide you the proper steps in connecting with our live agents.

I can also share with you the steps on how to manually update your payroll details so you can immediately renew your subscription.

If you're using QuickBooks Online Payroll, just follow these instructions to update your billing info:

1. Sign in as the primary admin or company admin user. For your security, only these users can update billing info.
2. Go to Settings, then select Account and Settings.
3. From the left menu, choose Billing Subscription.
4. Click Edit ✎ beside your payment method.
5. Update your credit card info.
6. Make sure the address in QuickBooks is the same as the one on your credit card statement.
7. Once everything’s good, select Confirm card or Save.

If you're using QuickBooks Desktop Payroll, you can use this article as your reference: Change your credit card for payroll billing.

To connect with our phone support, choose either of these links to connect with them. 

• Contact QuickBooks Online Payroll support
• Contact QuickBooks Desktop Payroll support

Once you're able to successfully update your payroll details, you can now renew your subscription.

Now you are ready to pay your employees! Keep me posted if you need further assistance in handling your payroll account. I'll be there to further assist you. Have a good one.

I need to re-subscribe to QB as my subscription has been cancelled. How can I get someone to help me with this. I have been trying to get help for the last 3 days.

I'm determined to improve your impression of our support, @ZCM-557.

I can give you a few easy steps on how to re-subscribe your QuickBooks subscription without calling our support. Let me show you how. 

1. Log in to your QuickBooks Online company as admin.
2. Go to the Gear ⚙ icon, then choose Account and Settings. 
3. Select Billing & Subscription and hit the Resubscribe button. 

      4. Enter the updated billing information and hit Subscribe.

      5. Log out, then log in again.

       6. Go back to the Billing & Subscription page, then review the Next charge date. If it's a date in the past, contact our specialist to prevent back-billed charges from occurring.

For more details, check out this article: How to resubscribe or reactivate QuickBooks Online.

But if you're using QuickBooks Desktop, simply login to your camps.intuit.com and make sure your billing information is up-to-date. This way, your subscription will renew automatically. For the complete knowledge, visit this article: View, manage or update your Intuit account in CAMPs.

Furthermore, you can always contact our Customer Care Team if you need further assistance on re-subscribing a subscription. For the complete instructions and to know our support hours, check out this link: Contact QuickBooks products and services Support.

Once everything is good, you can always check your payment history to review all the charges on your account. Click these links for Online and Desktop. 

Feel easy to review these articles about handling your subscription, business data, credentials, and other related topics:

•  Account Management
• Update billing, payment, and subscription info in QuickBooks Online

Should you need more assistance, feel free to comment below. I'm always around to take care of all your needs. Have a wonderful day ahead.