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Fna907
Level 1

I no longer use quickbooks online payroll and only want to use quickbooks time as a standalone. Can I disconnect the quickbooks online payroll service from time?

 
1 Comment 1
jenop2
QuickBooks Team

I no longer use quickbooks online payroll and only want to use quickbooks time as a standalone. Can I disconnect the quickbooks online payroll service from time?

Thanks for joining us here, Fna907. It depends if you're using QuickBooks Time and Payroll as one combined subscription

 

If both subscriptions are billed separately, you can disconnect QuickBooks Online Payroll from QuickBooks Time to use Time as a standalone service. The process involves cancelling your payroll subscription first. After the 30-day period, you'll be able to resubscribe to QuickBooks Time as a standalone service.. Your existing time tracking data should be preserved during this transition.

 

On the other hand, bundled Time Premium/Elite with Payroll cannot be unbundled since these services are designed as integrated packages. In this case, you can cancel the entire subscription. Then, resubscribe to standalone QuickBooks Time.

 

However, I'd recommend reaching out to our live support team for QuickBooks Payroll. They can take a look at your account to verify if you can disconnect QBO from QuickBooks Time. Here's how to reach out to them:

 

  1. Click the Help menu in the upper-right-hand corner of QBO.
  2. Proceed to the Assistant tab.
  3. Type in "contact support" in the chat box and press Enter.
  4. Select Contact a human, then click Live Chat or Call me back.
  5. Type in a short description of your concern and click Continue.
  6. Choose between Callback or Chat.

 

Please know that the Community forum is open all the time if you need anything else. 

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