Hello there, maksroofs24. I understand that seeing a charge you didn’t authorize is a serious matter. The best thing to do is reach out to our live support team. They can quickly check your account, explain the fee, process a refund if the charge is eligible, and help you get to the bottom of it.
Here’s how:
- Click the Help (?) icon in the upper right-hand corner.
- Select the Search tab and enter a brief description of your concern (e.g., “unauthorized fee charge”).
- Click Contact Us.
- Select Callback or Chat to connect with a live agent.
If you have more questions or need clarification, just let us know. We’re here to help.
