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steintraci88-gma
Level 1

I noticed I have entered in sales tax settings twice so I made one as inactive, but now when I run the report - the sales tax used says "inactive" on the report ?

I dont want that to show up as "inactive" but I also need to get rid of one because my reporting is adding it up twice.
3 Comments 3
MonicaM3
Moderator

I noticed I have entered in sales tax settings twice so I made one as inactive, but now when I run the report - the sales tax used says "inactive" on the report ?

Hello @steintraci88-gma,

 

Thanks for reaching out to the Community. We’re all here to help and I’m happy to get you back to business. To clarify, it sounds like you made 2 Sales Tax accounts, made 1 inactive, and now it’s showing up on your reports. What you can do, if you don’t need or won’t need the second Sales Tax account in the future, is merge the two accounts together. Here’s how:

  1. Go back to the Chart of Accounts.
  2. Find the duplicate account (the one you won't keep). Then select the dropdown ▼ in the Action column and then Edit.
  3. Change the Name and Detail Type so the duplicate account's info matches the account you want to keep exactly.
  4. When you're ready, select Save and then Yes to confirm.

This merges the two accounts so you end up with one. QuickBooks moves past transactions from the duplicate to the account you want to keep.

Once you do this, it can’t be undone, so keep that in mind. I’ll leave this link for you too, it goes into greater detail about merging accounts: Merge duplicate accounts in QBO

 

You’re all set. Let me know if you have any other questions about merging accounts or anything else. I’d be happy to help anytime.

Take Care!

steintraci88-gma
Level 1

I noticed I have entered in sales tax settings twice so I made one as inactive, but now when I run the report - the sales tax used says "inactive" on the report ?

Im not even finding an account for sales tax. I found payroll and other taxes paid, but not sales tax.

RCV
QuickBooks Team
QuickBooks Team

I noticed I have entered in sales tax settings twice so I made one as inactive, but now when I run the report - the sales tax used says "inactive" on the report ?

Thanks for coming back, steintraci88-gma.

 

It's possible the Include inactive option is not enabled maybe that's the reason why you can't see the sales tax account. Let's enable that option in the Chart of Accounts by following the steps below:

  1. Go to Accounting on the left menu.
  2. Choose Chart of Accounts.
  3. Tick the Gear icon.
  4. Under Other, place a checkmark on Include inactive

 

Then, try merging the duplicate accounts again. If the same thing happens, we can try signing in to QuickBooks Online (QBO) using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:

  • For Google Chrome browser: Ctrl + Shift + N
  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Safari browser: Command + Option + P

 

If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. Web-based platforms like QBO collect cache files (cookies) to save you time, but this can impact processes and cause them to not work. You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue.

 

Feel free to visit our Reports page for more insights about creating and managing your reports in QuickBooks. 

 

I'd like to know how you get on after trying the steps, as I want to ensure this is resolved for you. Please reply to this post and I'll get back to you. You have a good one.

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