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ottelectricalinc
Level 1

I recently just started my account back up after shut all functions off for about 6 months. I paid the subscription, but it won't allow me to get in and create estimates

Tells me.check billing and subscription, but subscription shows estimates are included with current pla

1 Comment 1
BabyB
QuickBooks Team

I recently just started my account back up after shut all functions off for about 6 months. I paid the subscription, but it won't allow me to get in and create estimates

Creating estimates is available across QuickBooks Online subscription plans, ottelectricalinc. The issue you're experiencing has something to do with your subscription status.

 

You can check the Subscriptions and billing page to confirm whether your status is Active. If it is, this can be a temporary browser issue. I recommend clearing your browser's cache and trying to create an estimate again. If that doesn't work, switch to another supported browser, as this issue can sometimes be specific to the browser you are currently using.

 

If your subscription is inactive or you still can't create estimates despite confirming active access, I recommend contacting our Live Support team. They can check your account further to identify the issue and provide you with the necessary steps to resume creating estimates.

 

Please let us know if you have any other inquiries. The Community team is here to help.

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