Thank you for providing all the necessary details about your issue, Neo.
QuickBooks Payments requires certain personal information for identity verification to comply with U.S. banking regulations. The system asks for a Social Security Number (SSN) from individuals to confirm their identity when setting up Payments.
Since you're a non-US citizen and don't have an SSN, you can consider using a third-party payment processor to handle your customer’s payment immediately. Here's how you can find one directly within QuickBooks:
- Go to the Apps menu.
- Select Finds Apps.
- Search for an app on the field or click Browse Category to find a suitable app that works best for you.
- Once you have found an app, click it and click Get App Now.
You can also accept payments via wire transfers to your business bank account.
Once they pay the invoice, you can record it in QuickBooks Online.
Please note that this is a public forum, and we are unable to call or provide direct phone support. For your convenience, you can contact our Chat or Phone Support team to receive timely assistance.
If you have additional questions or concerns, you're welcome to reply us below, and we'll be happy to assist
