Connect with and learn from others in the QuickBooks Community.
It's nice to have you here in the Community, @potpourrillc.
In this case, let's log in and log out in the account maintenance page to refresh the QuickBooks Desktop. After that, check the status of your payroll. If you can see Active, then your good to go.
However, if the status still Inactive, I recommend getting in touch with our Support Team. They can access the account and renew your subscription successfully in a safe environment.
Here's how :
4. Pick either Star messaging or Get a Callback.
For future reference on how to handle QuickBooks Desktop account and services in one place, please visit this article: Manage your QuickBooks Desktop subscriptions and services.
I'll be right here to help you if you have any other payroll concerns, add a comment below. Have a great day ahead!
There is no Contact US in the Quickbooks help box, Lol
You can get in touch with our chat support instead, Timdevery.
I'll show you how:
I'll also share the article on how you can resolve a problem verifying your payroll subscription.
Tap me if there's anything else that I can do for you. I'll respond as soon as I can.