cancel
Showing results for 
Search instead for 
Did you mean: 
potpourrillc
Level 1

I renewed my payroll subscription, says Subscription Inactive. I have updated my payroll, my desktop & my service key. What's Missing? Why wont this work?

 
3 Comments
Michelle_b
QuickBooks Team

I renewed my payroll subscription, says Subscription Inactive. I have updated my payroll, my desktop & my service key. What's Missing? Why wont this work?

It's nice to have you here in the Community, @potpourrillc.

 

In this case, let's log in and log out in the account maintenance page to refresh the QuickBooks Desktop. After that, check the status of your payroll. If you can see Active, then your good to go. 

 

However, if the status still Inactive, I recommend getting in touch with our Support Team. They can access the account and renew your subscription successfully in a safe environment. 

 

Here's how :

  1. Click the Help menu located in the upper right corner.
  2. Choose QuickBooks Desktop Help.
  3. Select Contact Us, then enter your concern in the Description field and hit Continue

help for desktop.PNG

     4. Pick either Star messaging or Get a Callback

help 2 for desktopo.PNG

 

For future reference on how to handle QuickBooks Desktop account and services in one place, please visit this article: Manage your QuickBooks Desktop subscriptions and services.

 

 I'll be right here to help you if you have any other payroll concerns, add a comment below. Have a great day ahead! 

Timdevery
Level 1

I renewed my payroll subscription, says Subscription Inactive. I have updated my payroll, my desktop & my service key. What's Missing? Why wont this work?

There is no Contact US in the Quickbooks help box, Lol

Kristine Mae
QuickBooks Team

I renewed my payroll subscription, says Subscription Inactive. I have updated my payroll, my desktop & my service key. What's Missing? Why wont this work?

You can get in touch with our chat support instead, Timdevery.

 

I'll show you how:

  1. Open this link.
  2. Select QuickBooks Desktop.
  3. Click Start a message in the Basic, Enhanced or Standard Payroll row.

I'll also share the article on how you can resolve a problem verifying your payroll subscription

 

Tap me if there's anything else that I can do for you. I'll respond as soon as I can. 

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us