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tricoconst85
Level 1

I renewed my QB license on 6/19/19 and am being told that my license expired yesterday. I don't agree with this information and need assistance. Use QB Premier Plus 2019

 
4 Comments
JenoP
QuickBooks Team

I renewed my QB license on 6/19/19 and am being told that my license expired yesterday. I don't agree with this information and need assistance. Use QB Premier Plus 2019

The renewal might be unsuccessful, tricoconst85. 

 

An email confirmation is sent once a renewal went through. Please check your inbox if you received it to confirm that the transaction is successful.

 

The same information is available in the Customer Account Management Portal Site (CAMPS). Here's how to verify:

 

  1. Go to this link and enter your Intuit login information: https://camps.intuit.com/.
  2. Click QuickBooks Desktop or click the Details link beside it.
  3. The status of the license is in the upper-right hand corner of the page.

If the notification is something to do with your payroll subscription. Download a payroll update for QuickBooks to recognize that it has already renewed. Here's how:

 

  1. Go to the Employees menu and select Get Payroll Updates.
  2. Click Download Latest Update.

Then, go back to the Home page or Payroll Center to check if the notification is no longer there. 

 

If you're still getting the message, please contact our Customer Service Department for QuickBooks Desktop. They'll be asking for your account details to verify the status of your license and also check why you're getting that message. 

 

Here's how to reach out to them:

 

  1. Go the Help menu and select QuickBooks Desktop Help.
  2. Click Contact Us.
  3. Let them know that you're having issues with your QuickBooks License. 
  4. Click Continue, then select if you want to schedule a callback or reach out to one of our chat support agents. 

Keep me posted or reply to this thread if you need anything else. You can also post another question in the Community if you have other questions. 

15152
Level 1

I renewed my QB license on 6/19/19 and am being told that my license expired yesterday. I don't agree with this information and need assistance. Use QB Premier Plus 2019

I NEED TO TRUN ON MY QUICKBOOK SERVICE

Fiat Lux - ASIA
Level 15

I renewed my QB license on 6/19/19 and am being told that my license expired yesterday. I don't agree with this information and need assistance. Use QB Premier Plus 2019

@15152 

Which service?

JonpriL
Moderator

I renewed my QB license on 6/19/19 and am being told that my license expired yesterday. I don't agree with this information and need assistance. Use QB Premier Plus 2019

Hello @15152,

 

There are a few things we can do so you can renew your QuickBooks service. I'll be happy to share them with you.

 

First off, you can install the QuickBooks and activate it by registering your existing license. But if you don't have it, you can visit our plans and pricing page to purchase a product so you can renew the service.

Lastly, I've got you this helpful article for ideas about how you can maintain your account management: What is CAMPs and how do I use it?

 

Stay safe and give us a comment if you have any other questions.

 

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