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I sent an invitation to my accountant already, but it seems to have gotten lost or misplaced. How do I send another (second) invitation to the same accountant?

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QuickBooks Team

Re: I sent an invitation to my accountant already, but it seems to have gotten lost or misplaced....

I'll help you resend the invitation email, clevesmj.


There are four common reasons why the invitation email gets lost or not received by the accountant user. These are:

  • The invitation might be in their junk email or spam folder.
  • The company’s email address is incorrectly formatted in Company settings.
  • The recipient’s mail servers might be blocking the email.
  • The invitation may have expired if it was not accepted within 2 to 5 days.

To resend it, you can follow these steps:

  1. Click the Gear icon at the top.
  2. Under Your Company, select Account and Settings.
  3. Click Company on the left panel.
  4. Click the pencil icon in the Contact info section.
  5. Even if it looks correct, carefully re-enter the company email address. Be sure not to use any extra characters or leave any blank spaces before, within, or after the address.
  6. Click Save, and then Done.
  7. Click the Gear icon again, and then select Manage Users.
  8. Find the Action column for the accountant.
  9. Select Resend invite to have an invitation email sent to your accountant.


You can also refer to this article on how to avoid Intuit's email from being tagged as spam.


Feel free to ask more questions by leaving a reply. I'll answer them for you as soon as I can.

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