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I'll help you resend the invitation email, clevesmj.
There are four common reasons why the invitation email gets lost or not received by the accountant user. These are:
To resend it, you can follow these steps:
You can also refer to this article on how to avoid Intuit's email from being tagged as spam.
Feel free to ask more questions by leaving a reply. I'll answer them for you as soon as I can.
Under actions, I only have Delete and Make Master Admin. Where did my resend link go?
Thanks for following this thread, ryan in louisville.
If you no longer see the option to Resend invite and the status shows Active, the user already accepted the invitation. Also, they already set up the login.
However, if the user didn’t get the email, delete the name and enter it again. I’ll help and guide you through the steps.
To learn more about the process, see the following guide. It includes a video for visual reference: Add and manage users in QuickBooks Online.
Additionally, this link contains solutions on how to resolve if the user didn’t receive your email invitation. From there, you’ll see the complete instructions on how to configure the mail servers.
Keep in touch if you still need help with QBO. I’ll jump right back in to assist further. Have a great day ahead.