Hello Dawn,

Once you've completed the Certification Exam, it will take an hour or two to reflect the result on your profile. If it still doesn't show as completed, we can follow these recommended troubleshooting steps:

• User other supported browser.
• Clear the cache storage.
• Log out and log back in to your QBOA account.

You can also use this article for more information: Correct Missing ProAdvisor Certification Center Exam or Training Completion.

Let me know if you need anything else.

James,

Having the same issue. Cleared the cache and logged out/in. Same status, exam submitted.

The article link you provided is a bad link (page does not exist). So what steps should I take next?

TIA

Hi there, @dthomps127.

You got me here to provide some information about the QBOA advanced certification exam.

If you've already tried accessing the Certification Center through a supported browser, an update of the examination should show up. To single this issue out, I'd suggest reaching out to our ProAdvisor Care Team. This team is the best resource for such inquiries as they're able to check your account and verify the main cause of this issue.

Also for more insights about the ProAdvisor Certification Exam, you may check out these articles:

• Frequently Asked Questions about ProAdvisor Certification.
• Training & certification.
• New QuickBooks Online Certification.

This should get you pointed in the right track.

Please let me know how it goes or if you have any other concerns with QuickBooks. I'll be around to help you out. Have a good one.