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userbill
Level 4

I subscribed but it doesn't appear to be linked to my current account ID for my trial, looks like a separate subscription?? Isn't there any help on the weekend?

 
8 Comments 8
userbill
Level 4

I subscribed but it doesn't appear to be linked to my current account ID for my trial, looks like a separate subscription?? Isn't there any help on the weekend?

I'm concerned because my trial expires tomorrow and I don't want to be shut out. I was away from my computer so didn't subscribe from inside quickbooks online trial, but i used my same email, name, company name, etc. Shouldn't it have recognized me? My trial still says expires tomorrow and I got an email about the subcription I paid for but it shows a different company ID. Can someone fix this so I'm not shut out?

MariaSoledadG
QuickBooks Team

I subscribed but it doesn't appear to be linked to my current account ID for my trial, looks like a separate subscription?? Isn't there any help on the weekend?

Thanks for choosing QuickBooks, userbill.

 

Let's find out if you're account is correctly linked to your trial. 

 

Here's  how:

  1. From QuickBooks Online, click on the Gear icon (⚙).
  2. Select Account and Settings.
  3. On the Billing & Subscription tab, look in the QuickBooks section.

The subscription that you paid for should reflect here. If not, you can click Subscribe Now and follow the on-screen instructions to get started. However, if you've subscribed to an incorrect account, I recommend contacting our support team. You follow the steps below. 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.

We also offer a guide on managing your billing and subscription information that you may find helpful.

 

Feel free to let us know if you need further assistance. I'll be here to help.

userbill
Level 4

I subscribed but it doesn't appear to be linked to my current account ID for my trial, looks like a separate subscription?? Isn't there any help on the weekend?

This morning I tried to log in and it gave me a choice of two companies to log into - both with my company name, one said 'Canceled'. I said a little prayer that Intuit would have done the right thing and canceled the "new" one and clicked the non-canceled one. All data was blank.

 

So, you canceled my "real" company, with all of my live data, with invoices I need to process and customers I need to get to TODAY, with no weekend support. AND I AM EXTREMELY UPSET.

 

How is it possible that you didn't see me signing up for Essentials with the exact same company name, email address, my name, phone number, etc and not realize that I was ending my trial and subscribing?

What a mess. Can someone *please* do something so my business isn't shut down today?

MarsStephanieL
QuickBooks Team

I subscribed but it doesn't appear to be linked to my current account ID for my trial, looks like a separate subscription?? Isn't there any help on the weekend?

I can see how this affects your business' transactions, @userbill.

 

I'm here to get you to the right support. Since this needs account verification, I'd recommend contacting our QuickBooks Online Care Team. They are available to handle QB Plus, Essential, and Simple Start versions from Monday to Friday at 6:00 A.M. to 6 P.M and during Saturdays from 6:00 A.M  to 3 P.M.

 

Our live support team has the tools to get the details of your subscription account and help you get to the bottom of this. Here's how to contact them:

  1. Log in to your active account and select ? Help.
  2. Click the Contact Us button.
  3. Enter your concern in the box and select Let's talk.
  4. Choose how you want to be assisted if it's either chat or a callback.
  5. Enter your information and confirm the request.

For more information about managing your subscription, you can check out this article: Cancel your QuickBooks Online subscription or trial.

 

I've also added this article if you want to add a user in your account: Add, delete, or change user access. It contains sub-articles such as how to use the audit log and what are the user types.

 

I'll be here if you have other questions or concerns. Please don't hesitate to tag my name in the comment section below. Take care.

userbill
Level 4

I subscribed but it doesn't appear to be linked to my current account ID for my trial, looks like a separate subscription?? Isn't there any help on the weekend?

As I stated, I need help *today*. So, this "solution" is useless to me. I already know how to use support, when it's open. Shocked that Intuit doesn't have any kind of support during the weekend (not counting the community, since I don't believe I have ever gotten a legitimate solution here in my many requests for help).

 

Doesn't Intuit understand that many small businesses are open on weekends and require help with the products they're paying for?

 

Is there anyone who can fix this problem for me, so I can get to my customer data, invoices, etc that I'm now LOCKED OUT OF?

Fiat Lux - ASIA
Level 15

I subscribed but it doesn't appear to be linked to my current account ID for my trial, looks like a separate subscription?? Isn't there any help on the weekend?

@userbill 

Login to your Trial account, navigate to the Billing and Subscription menu and pay the regular rate to continue your works. If you clicked the Buy button to get the discounted price, it will create a brand new account with no data. Every QBO account is not related to each other even you are using the same email address to manage all of them.

https:// quickbooks.grsm.io/US
https:// quickbooks.grsm.io/us-promo

 

 

userbill
Level 4

I subscribed but it doesn't appear to be linked to my current account ID for my trial, looks like a separate subscription?? Isn't there any help on the weekend?

I don't want to pay twice.

userbill
Level 4

I subscribed but it doesn't appear to be linked to my current account ID for my trial, looks like a separate subscription?? Isn't there any help on the weekend?

I don't want to pay twice, and it doesn't have the discounted half-off for three months price.

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