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thomas-bausemaso
Level 1

I tried to cancel my subscription online via my account settings. When I click on cancel subscription it only shows me a blank screen. How can I cancel my subscription?

 
1 Comment 1
Rea_M
QuickBooks Team

I tried to cancel my subscription online via my account settings. When I click on cancel subscription it only shows me a blank screen. How can I cancel my subscription?

You're right, thomas-bausemaso. You can cancel your subscription through your company's Account and Settings menu.

 

There are times that the browser you're using is full of frequently accessed page. This will cause some unusual responses like a blank screen. To isolate this, you can log into your QuickBooks Online (QBO) account using a private browser (incognito).

 

Please note that before you cancel your account, I'd recommend exporting and printing your data for future use.

 

To start, you can refer to the following keyboard shortcuts below to access the incognito window:

  • Press Ctrl Shift (Google Chrome).
  • Ctrl Shift (Firefox or Internet Explorer).
  • Control Option (Safari).

 

Once done, go to the Gear icon, then select the Account and Settings menu to cancel your subscription. If it works, return to your default browser and clear its cache and cookies to refresh the system.

 

Moreover, if the issue persist, I'd recommend using other supported browsers to perform your task.

 

After you cancel your account, you'll have a read-only access to your QuickBooks Online data for one year. To know more about the life of your data after you end your subscription, you can check out this article: What happens to my QuickBooks Online data after I cancel?.

 

Please let me know if you have other concerns. I'm just around to help

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