I updated a user's cell number and he can't log in because his old number appears. What do we need to do to get him back in to submit expense's?

Hi there, @michellep3.

Let me help you with logging in to QuickBooks Online (QBO).

Since the old number isn't accessible, they can log in to their QBO account using an email address instead. After signing in, review the updated phone number in Intuit Account Manager.

Here's how:

1. Go to Profile on the top right corner of your screen.

2. Click Manage your Intuit Account.

3. Navigate to Sign in & security and review the phone number.

If they also don't have access using an email address, use our account recovery form to send a photo of one of the following documents:

• Driver’s license
• State ID
• Passport
• Notarized document

For additional information, refer to this link: Recover your Intuit Account if you can’t sign in.

Should you have any further questions, feel free to click the Reply button. We're here to help.

Hello, @michellep3. 

I just wanted to follow up to check if the resolution we provided helped resolve your issue.