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I updated the Name and Display name on the check but it still shows the incorrect name on the check. Why is it not updated?

 
1 Comment
Adrian_A
Moderator

I updated the Name and Display name on the check but it still shows the incorrect name on the check. Why is it not updated?

It's possible that the changes you've made were not synced, notifications.

 

Let's toggle the Payee to a different name, and then select the correct one.

 

If you still get the same thing, let's perform three troubleshooting steps.

 

First, let's create a check using a private window. This is the best place to identify any browser-related issue. I have the list of the shortcut keys to open this window:

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Internet Explorer: Ctrl Shift P
  • Safari: Command Shift N

 

Second, if it works fine, let's go back to a regular browser and clear its cache. A piled cache can also be the reason why experience some unexpected issues on the browser.

 

Lastly, we can switch to a different supported browser like Safari, Internet Explorer, Google Chrome or Mozilla Firefox.

 

Afterward, let's check to see if it will still show the incorrect vendor's name.

 

If you want to print a check, please follow the steps in this article: How to print checks.

 

I'm always around if you still need my help in printing checks.

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