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Level 1

I upgraded but I cannot access my files

I need help now to access my files

1 Comment
QuickBooks Team

I upgraded but I cannot access my files

Hello there, @barlag.


Welcome to the Community family. I can help you access your company file.


Are you having a login issues where it ask for a password but will not let you login? If so, make sure also to download QuickBooks Desktop latest release as an initial step.


Here's how:

  1. Go to the Downloads & Updates page.
  2. In the Download QuickBooks Desktop page, select Country, Product, and Version of QuickBooks Desktop.
  3. Click Search.
  4. Click the Get the latest updates link.

For more information, just refer to this article about updating QuickBooks to the latest release:


Since you've just upgraded QuickBooks, it would likely to require a password to be entered every time you access your company file for security purposes. If there's a need to reset your password, you may refer to the following article for the detailed steps:


In case the forgotten password doesn't have to do with your company file not opening, try logging into a different computer and see if you encounter the same thing. If you're able to open the company file, look into this article for some troubleshooting steps to fix the issue: Resolve Problems Opening QuickBooks Desktop or your Company File.


You should be able to access your files after upgrading QuickBooks with the above information. Let me know how things go once you've tried the steps by leaving a reply on this thread. I'm always here to help. Have a great rest of the week.

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