Welcome to the Community, @acoccomo.
There are possible reasons why your subscription payment didn't go through. Here are some of them:
- Card listed in the "negative file" (e.g., lost/stolen, pickup requested, etc.)
- General decline, no other information provided by the processor.
- The issuing bank will not electronically authorize the credit card.
- Billing Address in QuickBooks Online does not match the address on your credit card statement.
- Prepaid cards (we do not accept prepaid cards due to the address verification process that we use)
- Card billing address must be US based (currently we do not accept credit cards with billing addresses in US Territories such as American Samoa, Puerto Rico, & The U.S. Virgin Islands)
To ensure your subscription payment will be successful, you can consider updating it with new credit card information. This way, you won't encounter any issues with your subscription payment.
I'm adding this article for more details: Credit card declined for QuickBooks Online subscription.
Also, I still recommend reaching out to our Phone Support Team so they can check on your account in a secure environment and help you verify your payment information.
Keep in touch if you need any more assistance with this, or there's something else I can do for you. I've got your back. Have a good day.
