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gordon7
Level 1

I've updated my my user account / profile to reflect a new email address; however, my account hasn't updated and still receiving notifications to the old email address.

 
7 Comments
IamjuViel
QuickBooks Team

I've updated my my user account / profile to reflect a new email address; however, my account hasn't updated and still receiving notifications to the old email address.

I can help you sort this out, @gordon7.

 

You can log in to Intuit Account directly to verify if your email address was successfully changed. I can guide you on how to do it.

  1. Sign in to your Intuit Account Manager.
  2. Enter your QuickBooks login credentials.
  3. Go to the Sign-in and security menu.
  4. Review the information from the Email Address section.
  5. Make your changes if necessary.
  6. When you're done, select Save

However, if you're referring to payroll-related notifications, you can update it in the Payroll Settings. Here's how:

  1. Go to the Gear icon.
  2. Select Payroll Settings.
  3. Under Business Information, click the Contact Information link. 
  4. Enter and confirm the email address.
  5. Click OK

You can read through this article to learn more about updating your business information: Change your business name, contact info, or EIN in QuickBooks Online.

 

Also, I've added these articles to help you manage your email address in QuickBooks:

Visit us again here if you have other questions. I'll be here to help.

gordon7
Level 1

I've updated my my user account / profile to reflect a new email address; however, my account hasn't updated and still receiving notifications to the old email address.

I completed the first recommendation (updating Sign In & Security through Intuit Account Manager) without resolve prior to your response.

 

As for the second recommendation regarding updating Payroll > Contact Information, I do not have that option as I do not provide Payroll.

 

When I created my Intuit Account for QuickBooks Online, I used my previous company email. I've since migrated to a new company email address and have updated every available option within Intuit and QuickBooks Online to make the change.

 

  1. I successfully log into QuickBooks Online with my new email address.
  2. I click the top-right blue dot with my first initial "G" where it then shows my old email address.
  3. If I click "Manage your Intuit Account", it takes me to the Intuit Account Manager.
    1. I've updated the "Sign in & security", to reflect my new email address.
    2. If I click the top-right blue dot with my first initial "G" (in INTUIT ACCOUNT MANAGER), it shows my new email address which is correct.

I'm not sure how else to explain this without showing screenshots and/or having someone on the phone to walk through this issue. And, there is no easy way to share a screenshot without hosting the image.

 

I need this resolved prior to my previous company email address being released.

 

 

gordon7
Level 1

I've updated my my user account / profile to reflect a new email address; however, my account hasn't updated and still receiving notifications to the old email address.

I completed the first recommendation (updating Sign In & Security through Intuit Account Manager) without resolve prior to your response.

 

As for the second recommendation regarding updating Payroll > Contact Information, I do not have that option as I do not provide Payroll.

 

When I created my Intuit Account for QuickBooks Online, I used my previous company email. I've since migrated to a new company email address and have updated every available option within Intuit and QuickBooks Online to make the change.

 

  1. I successfully log into QuickBooks Online with my new email address.
  2. I click the top-right blue dot with my first initial "G" where it then shows my old email address.
  3. If I click "Manage your Intuit Account", it takes me to the Intuit Account Manager.
    1. I've updated the "Sign in & security", to reflect my new email address.
    2. If I click the top-right blue dot with my first initial "G" (in INTUIT ACCOUNT MANAGER), it shows my new email address which is correct.

I'm not sure how else to explain this without showing screenshots and/or having someone on the phone to walk through this issue. And, there is no easy way to share a screenshot without hosting the image.

 

I need this resolved prior to my previous company email address being released.

gordon7
Level 1

I've updated my my user account / profile to reflect a new email address; however, my account hasn't updated and still receiving notifications to the old email address.

I completed the first recommendation (updating Sign In & Security through Intuit Account Manager) without resolve prior to your response.

 

As for the second recommendation regarding updating Payroll > Contact Information, I do not have that option as I do not provide Payroll.

 

When I created my Intuit Account for QuickBooks Online, I used my previous company email. I've since migrated to a new company email address and have updated every available option within Intuit and QuickBooks Online to make the change.

 

  1. I successfully log into QuickBooks Online with my new email address.
  2. I click the top-right blue dot with my first initial "G" where it then shows my old email address.
  3. If I click "Manage your Intuit Account", it takes me to the Intuit Account Manager.
    1. I've updated the "Sign in & security", to reflect my new email address.
    2. If I click the top-right blue dot with my first initial "G" (in INTUIT ACCOUNT MANAGER), it shows my new email address which is correct.

I'm not sure how else to explain this without showing screenshots and/or having someone on the phone to walk through this issue. And, there is no easy way to share a screenshot without hosting the image.

 

I need this resolved prior to my previous company email address being released.

jamespaul
QuickBooks Team

I've updated my my user account / profile to reflect a new email address; however, my account hasn't updated and still receiving notifications to the old email address.

Hello, Gordon.

 

I appreciate being thorough with the details and doing those steps. I have another solution to help you fix the notification issue and update your account. 

 

One likely reason why you're still receiving those notifications is the Company email address. You'll also want to change it in your Account and Settings to stop receiving them. Here's how:

 

  1. Click the Gear icon, then choose Account and Settings
  2. Go to the Company tab.
  3. Expand the Contact info section.
  4. Change the email address for Company email 
  5. After updating, click Save then Done

 

email1.PNG

 

email2.PNG

 

I'm adding our general support page link in case you need help with your QuickBooks Online account (after resolving the notification issue). You can open a topic, then browse for an article to guide you in managing your customers, vendors, books, etc..

 

I'm happy to offer my assistance again if you have other concerns with QuickBooks Online. Just reply in this thread and I'll spring into action. 

gordon7
Level 1

I've updated my my user account / profile to reflect a new email address; however, my account hasn't updated and still receiving notifications to the old email address.

I also completed this step prior to submitting to the community.

MirriamM
Moderator

I've updated my my user account / profile to reflect a new email address; however, my account hasn't updated and still receiving notifications to the old email address.

Thanks for keeping us updated, @gordon7.

 

Since the email information set up is the updated one, I suggest contacting our Customer Care Team. They have tools to determine why the email is sent to the old email address.

 

To reach them, follow these steps:

  1. Go to the Help icon on the top right.
  2. Hit Contact Us button at the bottom.
  3. Enter a short description of your concern.
  4. Click on Let's talk.
  5. Choose the method on how you'd be connected to support.

If there are app features that you want to learn more about QuickBooks, check out our Community Help Articles.

 

Should you have further questions or concerns, let me know by posting a comment below. I’m always here to help. Have a great day.

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