To resolve the authorization issue and ensure you have access to your uploaded information in QuickBooks Online, Laura. We need to confirm a few details regarding your account settings.
Ensure that your user account has the necessary permissions to access uploaded information by reviewing the Users section in your QuickBooks settings and confirming that you have been assigned the appropriate roles or permissions. Only users with the correct credentials can log in to QuickBooks Online.
If you still encounter issues after verifying all information, access your QBO company in a private or incognito browser mode for a smoother experience. This can also improve your computer's performance and free up storage space. Use these keyboard shortcuts to open a private window:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
Once you can access your information, you can clear your browser's cache to allow the system to start anew. Using different devices or supported browsers will be helpful.
If you are not an administrator and need to update your user permissions, consider asking your administrator to remove you temporarily and then re-add you as a user. This action can refresh your data and ensure proper synchronization of your credentials.
I'm including these articles that provide more details on how to manage locked-out accounts and methods to recover access if you're unable to sign into QuickBooks Online:
Furthermore, for enhanced reporting and optimal use of QuickBooks, contact our Live Expert Assisted team for personalized support and guidance, ensuring confident and efficient use of QuickBooks.
We are committed to addressing all your concerns, especially regarding accessing login information in the QBO account. I'm always here to help.
