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krista11
Level 1

I want to delete my account and canceled my subscription. I always get in a loop where i am still supposed to cancel the subscription before the account can be deleted.

 
Solved
Best answer August 12, 2020

Best Answers
krista11
Level 1

I want to delete my account and canceled my subscription. I always get in a loop where i am still supposed to cancel the subscription before the account can be deleted.

Thank you for your reply.

I have already cancelled all subscriptions. I now want to delete my data. When I do that, I get notified that there is something for me to do, and it tells me to cancel all my subscriptions. When going to the site, nothing can be cancelled, I can only resubscribe (which I don't want to). The cancellation also took place a while ago, I don't think the timeframe is the problem. SoI want to but cannot delete my data. How can I go forward? Is there an email address to contact customer support so they can check internally and possibly help me delete the data?

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7 Comments
MirriamM
Moderator

I want to delete my account and canceled my subscription. I always get in a loop where i am still supposed to cancel the subscription before the account can be deleted.

It has been our pleasure being part of your business, krista11.

 

You can cancel your subscription directly through the settings of your QuickBooks Online (QBO) account. 

 

Here's how:

  1. Click the Gear icon at the upper-right hand.
  2. Choose Account and Settings
  3. In the left menu, pick Billing & Subscription
  4. Hit Cancel subscription, then Continue
  5. Complete the short survey. 

Once your QBO account is cancelled, your data will be available in read-only access for 1 year and be deleted in the system from the cancellation date.

 

For more information about what happens to your account after cancelling your subscription, check out these articles: 

Come back to me if you have additional questions about cancelling your account. I'm always here to assist. Have a great day!

 

 

 

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**Mark the post that answers your question by clicking on "Accept as solution".

krista11
Level 1

I want to delete my account and canceled my subscription. I always get in a loop where i am still supposed to cancel the subscription before the account can be deleted.

Thank you for your reply.

I have already cancelled all subscriptions. I now want to delete my data. When I do that, I get notified that there is something for me to do, and it tells me to cancel all my subscriptions. When going to the site, nothing can be cancelled, I can only resubscribe (which I don't want to). The cancellation also took place a while ago, I don't think the timeframe is the problem. SoI want to but cannot delete my data. How can I go forward? Is there an email address to contact customer support so they can check internally and possibly help me delete the data?

View solution in original post

ShiellaGraceA
QuickBooks Team

I want to delete my account and canceled my subscription. I always get in a loop where i am still supposed to cancel the subscription before the account can be deleted.

Thanks for coming back, @krista11.

 

Deleting an account is generated by our system automatically after a year or two. Canceled or deleted companies have scheduled deletion posted the moment you sign in to your account. Please see attached sample image below.

 

 

 

However, you can contact our Customer Care Support to verify if the account has been canceled successfully. Here's how to reach out:

 

  1. Open your canceled account, then go to (?Help.
  2. Select Contact Us. Then, enter a brief description of your case.
  3. Hit Let's talk.
  4. Click Get a call or Start messaging.

That's all there is to it. Please know that we're here if you need help with anything else. Don't hesitate to reach out. Thanks for coming by and I wish you have a lovely day ahead.

algentle
Level 1

I want to delete my account and canceled my subscription. I always get in a loop where i am still supposed to cancel the subscription before the account can be deleted.

when to i get the conformation of cancellation  

KlentB
QuickBooks Team

I want to delete my account and canceled my subscription. I always get in a loop where i am still supposed to cancel the subscription before the account can be deleted.

Hi there, algentle.

 

After the following steps above, we'll automatically send the account administrator an email that confirms we canceled your subscription.

 

Please know that you'll still have read-only access for a year before we permanently delete all your data. I'd encourage printing the forms and reports you might need in the future. Additionally, if you've decided to resubscribe after a year, you will no longer have access to your previous records.

 

I've included articles that will help you manage your QuickBooks account in case you'll subscribe again in the future:

 

Thanks for giving us the opportunity to work with your business. As always, our doors are always open to help you if you have any QuickBooks-related concerns or questions. I wish you success.

kumulomi
Level 1

I want to delete my account and canceled my subscription. I always get in a loop where i am still supposed to cancel the subscription before the account can be deleted.

I already cancelled my subscription. This morning I was informed that a payment was made. 

Help me to stop this?

jamespaul
QuickBooks Team

I want to delete my account and canceled my subscription. I always get in a loop where i am still supposed to cancel the subscription before the account can be deleted.

Hello, kumulomi.

 

I'll make sure the system won't charge you for the canceled subscription. 

 

Do you have any other QuickBooks subscription aside from the one you cancelled? If so, it's possible that the payment was meant for the other account. 

 

In this case, you'll want to cancel the other subscription to ensure no other charges will be made. Here's how: 

 

  1. Log in to your QuickBooks Online account (if you're logged out). 
  2. In the Company selection screen, find and open your active QuickBooks subscription.
  3. After accessing it, click the Gear icon then select Account and settings.
  4. Go to the Billing & Subscriptions tab. 
  5. In the QuickBooks box section, click Cancel subscription
  6. Follow the prompts to cancel it. 

 

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You can find out more details about canceling your subscription here: Cancel your QuickBooks Online subscription or trial.

 

However if this is the only subscription you have, you'll want to contact our support. They'll review your billing details securely and ensure there won't be any other charges in the future.

 

You can still access your canceled companies and contact our agents. Here's how to reach them: 

 

  1. Open QB Assistant by clicking the Help menu.
  2. Select Talk to a human
  3. When asked, enter something like "Charged for a canceled subscription."
  4. Proceed with I still need a human.
  5. Click the Get help from a human link.
  6. Select Get a call back or Start a message

 

If you have the old Help menu box, follow the steps in this article: QuickBooks Online Support.

 

You can export your data for record keeping. Check this article for the steps on how to do this on specific company records: Export reports, lists, and other data from QuickBooks Online

 

We hope you'll consider us again for your business needs in the future. You're always welcome to post in the Community space if you have other concerns. I'm here to address them. 

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