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Experienced Member

I want to downgrade to simple start, but I can not remove Company admin from the list while I am the Master Admin. Please help to remove the admin from the user list.

 
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Anonymous
Not applicable

Re: I want to downgrade to simple start, but I can not remove Company admin from the list while I...

I'd be glad to help, @qiuliang-luo.

 

You can always delete another user since you are the Master Admin of the company. To do this, just perform the following steps:

 

  1. Select Settings ⚙, then Manage Users.
  2. Find the user you want to delete. Select the small arrow icon in the Action column.
  3. Select Delete, then select Delete again in the confirmation window.

For more details about managing your user's access, you can refer to this link: Add, delete, or change user access.

 

Also, if you downgrade to Simple Start, this will only allow 1 billable user (Master admin). You can check out the following links below for the user and feature plan comparison.

 

Learn about user types in QuickBooks Online

 

Compare QuickBooks Online

 

This should guide you in the right direction. Keep me posted if you need further help with your company users. I'll be here anytime.

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