Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
This is not the service we want you to experience, @advhse.
Let me guide you in locating the duplicate sales transactions.
Here's how:
Once you're able to confirm that the sales receipt or invoice were duplicates, you can either void or delete it. Here's how:
Once completed, you can now try to export your customer's YTD sales report again.
The Community has your back, so please let me know if I can be of further assistance with your payments or anything else. Hope you have a wonderful day.
I wasn't clear. I exported YTD to excel. The spreadsheet shows the same transaction twice on two different days. This transaction shows only the one time on the customer's account. Yet the transaction with it's items shows more than once on the excel spreadsheet.
Image 1 - shows invoice #1273 on 05/27. Image 2 - shows the same invoice on 05/22. Image 3 shows the customer's purchases, and shows only 1273 once.
Hello there, @advhse.
Thanks for providing a screenshot of your concern. The information that'll show depends on which report you generate. If you run the item reports, it will show all the invoices that contain the details per item on the exported file.
Here' a sample report I've run, it shows the details of the transactions like the item with the duplicate invoice number posted.
Also, you can check out these articles for more information about reports in QuickBooks Online:
If you have other questions or concerns, let me know in the comment section below. I'm always here to help. Have a good one.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here