I was locked out and it said I needed to resubscribe and now it shows I have two subscriptions. How can you please fix this, thanks!

Hi, Gloria.

To verify your subscription, you can log in to your Intuit account using your Intuit credentials. Once logged in, navigate to the Products and Billing page, where you'll find details about your payment history and the date of purchase or subscription.

Here's how:

1. Go to accounts.intuit.com.
2. Sign in with your login credentials.
3. Go to the Products and Billing tab to confirm any duplicate subscriptions.

If you discover duplicate subscriptions, you may want to cancel one and retain the original subscription that contains your company data.

However, if you'd like to speak with a live support representative, you can contact them through your QBSE account.

Here's how:

1. Click the Help (?) icon.
2. Select Contact Us.
3. Enter your concern in the provided box, then click Continue.
4. Choose the Callback option to connect with an expert.

Please be sure to check the support hours to contact them during their available times.

If you have more concerns, feel free to reply. We're always here to help.

Hi @gloriakanderson23,

I just wanted to follow up to check if the resolution we provided helped resolve your issue.

Please let us know if everything is now working as expected or if you're still experiencing any problems.

We'll be glad to assist further if needed.