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Level 1

I was trying to cancel my subscription because I found out i didn't have to do a payroll at this time. I couldn't do it online. Please help

 
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Moderator

I was trying to cancel my subscription because I found out i didn't have to do a payroll at this time. I couldn't do it online. Please help

It's my pleasure to help, sky-kim.

 

I'd be happy to walk you through the process of canceling your payroll subscription with QuickBooks Online. Here are the steps:

  1. Go to the Settings at the upper right corner. 
  2. Select Account and Settings
  3. Choose the Billing and Subscription tab. 
  4.  In the Payroll section, select Cancel. 
  5. Click Continue to cancel the subscription. 
  6. Complete the short survey, then click Confirm cancel

You can check out cancel and reactivate your Online Payroll account for more details.

 

Please tag me in a comment below if you have any other concerns. I'm always here to help you out.

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Level 1

I was trying to cancel my subscription because I found out i didn't have to do a payroll at this time. I couldn't do it online. Please help

I knew where to go but it did not let me cancel. Please see attachment.

 

I'd like a refund but I couldn't call in either. 

 

Thank you.

Highlighted
Moderator

I was trying to cancel my subscription because I found out i didn't have to do a payroll at this time. I couldn't do it online. Please help

Hello there, sky-kim. Thanks for providing a screenshot.

 

Aside from contacting within QuickBooks account directly,  we can go to this website and try to get in touch with one of our support specialists. Here's the link: https://help.quickbooks.intuit.com/en/contact.

 

For the refund, I would be best to contact our specialist and help help you do something about it. Once you route the link, we can follow the steps above:

 

  1. Click the Globe icon at the upper-right corner and select your region (US). 
  2. Select QuickBooks Online option and select Continue.

 

Check out this article to get the work schedule of our support team. Let's go to the QuickBooks Online section to view further details.

 

Visit us again if you need further assistance with QuickBooks Online. I'm always here together with the Community people to help.Take care!

Highlighted
Level 1

I was trying to cancel my subscription because I found out i didn't have to do a payroll at this time. I couldn't do it online. Please help

Still doing the same thing and asking me to call the same number but when I call it states that the line no longer connects to an expert.

Highlighted
Moderator

I was trying to cancel my subscription because I found out i didn't have to do a payroll at this time. I couldn't do it online. Please help

Hey there, @sky-kim. Thanks for getting back to us.

 

During this trying time, our QuickBooks Desktop Phone Support is currently unavailable, however our chat agents are ready and willing to assist. Just follow the steps provided by my colleague above and use the Message Us option instead.

 

Let me know if you run into any trouble and I'll be sure to give you the direct link to the chat. Have a good one!

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