It's my pleasure to help, sky-kim.
I'd be happy to walk you through the process of canceling your payroll subscription with QuickBooks Online. Here are the steps:
You can check out cancel and reactivate your Online Payroll account for more details.
Please tag me in a comment below if you have any other concerns. I'm always here to help you out.
Hello there, sky-kim. Thanks for providing a screenshot.
Aside from contacting within QuickBooks account directly, we can go to this website and try to get in touch with one of our support specialists. Here's the link: https://help.quickbooks.intuit.com/en/contact.
For the refund, I would be best to contact our specialist and help help you do something about it. Once you route the link, we can follow the steps above:
Check out this article to get the work schedule of our support team. Let's go to the QuickBooks Online section to view further details.
Visit us again if you need further assistance with QuickBooks Online. I'm always here together with the Community people to help.Take care!
Hey there, @sky-kim. Thanks for getting back to us.
During this trying time, our QuickBooks Desktop Phone Support is currently unavailable, however our chat agents are ready and willing to assist. Just follow the steps provided by my colleague above and use the Message Us option instead.
Let me know if you run into any trouble and I'll be sure to give you the direct link to the chat. Have a good one!