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Maximusindustries82
Level 1

I went to log in and all my stuff is missing. I spent 4 hrs settling up my quickbooks and invoices and bank accounts sent invoices and it's all gone? why?

 
1 Comment 1
JamaicaA
QuickBooks Team

I went to log in and all my stuff is missing. I spent 4 hrs settling up my quickbooks and invoices and bank accounts sent invoices and it's all gone? why?

I understand how alarming it can be to find everything seemingly gone after spending time setting up, Maximusindustries82. Let's troubleshoot the issue step by step to determine what may have happened and how to recover your data.

 

Before proceeding, can you elaborate on how you linked your bank accounts and recorded invoices? When you go to the Transactions menu and select Manage connections under the New transaction dropdown, are your linked accounts turned off? Did you also run reports to verify the missing entries? Please know that any additional information will help us narrow down the issue.

In the meantime, let's verify that you are accessing the correct company file. It ensures that you're not using the wrong account to find the bank accounts and invoices.

 

Alternatively, I recommend clearing the cache and deleting Intuit-specific cookies if the issue persists. This way, we can confirm that the browser is running the program as designed. You can also switch to another compatible option to verify if it's a webpage issue.

 

If everything's good and the data is still lost, consider contacting our live experts for further assistance. They can help sort this out and provide the next step you can take to resolve this matter.

 

Feel free to scan these resources to learn more about linking bank and managing invoices:

 

 

If there's anything else you need when managing your bank accounts or invoices, keep us posted in this thread. We'll provide more references.

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