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King of Solar Screens
Level 1

Id and password used to login into quick books will not allow me to log into the go pay app on my phone, what am I doing wrong?

 
1 Comment 1
YvetteVelarde
Moderator

Id and password used to login into quick books will not allow me to log into the go pay app on my phone, what am I doing wrong?

@King of Solar Screens Thank you for joining our community today.

 

Sorry to hear you're unable to log into GoPayments, I know it can sometimes be frustrating. Have you tried basic troubleshooting? You can start off by making sure the email address entered as your ID is spelled correctly (wrong email or misspelling are common mistakes).  If you can't remember the password, you can reset it through the app.  

 

If you still can't log in, make sure your phone software and GoPayments app are updated to the latest version:

 

iOS 13.3.1

Android 10

GoPayments 11.6.0

 

If you are still having difficulty signing in please contact Support. Our specialists can help get your issue resolved.

 

Please come back if you need additional help.

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