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Level 2

If the server is logged into a company file then a workstation can't log into same file even though the server is set to multi-user mode. More info but no more room here

Server have a new Windows 10 surface pro running pro 2019. I have done everything listed (firewall checked, virus software stopped, uninstalled QB on server and reinstalled, scanned with database server manager, checked that DBmgr was running in services, etc) but if the server is logged into a company file then the workstation cannot log into same file even though server is set to multi-user mode. Workstation gives error (no number) that it sees the server is set to multi-user but it cannot connect.  In a log file somewhere, I did see that the server had file locked maybe.  If the workstation logs into company file first then the server CAN log into file just fine. Very odd.
8 Comments
QuickBooks Team

If the server is logged into a company file then a workstation can't log into same file even though the server is set to multi-user mode. More info but no more room here

Good work for doing the basic steps before reaching out to us, Wusty.

 

The error you've encountered is blocking the multi-user connection to the server. We have a few more steps that you can try to fix the issue.

 

I'll share the article with detailed steps. You can skip the steps that you've tried already. 

 

If you need more help with your issue, you can get back to this thread. 

Level 2

If the server is logged into a company file then a workstation can't log into same file even though the server is set to multi-user mode. More info but no more room here

I am not having a h201, h202, h203, h205 or any number error. It is a error that just says it can't connect even though server is set up to use multi-user.  But I will go through the procedures again to make sure I didn't miss anything. I've never see issue where the workstations can get into a file and then the server can but if the server is in a file the workstations CAN'T. 

Level 2

If the server is logged into a company file then a workstation can't log into same file even though the server is set to multi-user mode. More info but no more room here

None of the steps have worked. I have verified that two workstations can log into the same account if the user on the server isn't in the account but if the server user is logged into account first no one else can. And if the workstation is logged into the account the server user can then get in account. Again I believe the server is somehow locking the account. This client has 5 different accounts and it is the same for all accounts.

QuickBooks Team

If the server is logged into a company file then a workstation can't log into same file even though the server is set to multi-user mode. More info but no more room here

Thank you for trying the possible fix provided by my collegue, wusty.

 

I suggest contacting our Customer Care Team to check the set up of the server. Let me show you how to reach them.

 

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help.
  3. Select Contact Us.
  4. Enter your concern, then select Continue.
  5. Choose a way to connect with us:

 

  • Post a question and get an answer from expert and other customers.
  • Start messaging with a support expert.
  • Get a callback from the next available expert.

 

You can also chat with us online.


Select your product and fill out the form to chat with an expert.

 

You can also check this out for the the support hours in QBDT.

 

I'll be here if you have more questions. Have a good one.

Level 2

If the server is logged into a company file then a workstation can't log into same file even though the server is set to multi-user mode. More info but no more room here

Was a solution found for this? I have it happening at 7 locations currently. If the RDS users login the file first local WS's cannot.

Moderator

If the server is logged into a company file then a workstation can't log into same file even though the server is set to multi-user mode. More info but no more room here

Thanks for checking this with us, smthin.

 

The steps shared above were the basic solutions to fix the login issue with multi-user in QuickBooks Desktop. If you've experience an error, you can try KristineL's answer.

 

In addition to the troubleshooting steps provided, we can check a few more things that can be a cause of this issue.

 

QuickBooks Desktop is designed to work with specific system requirements to ensure compatibility, and prevent system related issues when using the program. That said, it is important to make sure your computer meet such.

 

You can check these articles to know more about the specifications of the product you're using:

Since you're having trouble in logging in the file on your local work stations, we can try disabling the QBCF Monitor Service on the affected PC.

 

To end the QBCFMonitorService.exe process:

 

  1. Open the Task Manager by pressing Ctrl+Shift+Delete on your keyboard.
  2. Go to the Processes tab and choose the Image Name header to sort the list alphabetically.
  3. Select QBCFMonitorService.exe. and hit End Process.
  4. Click Yes.

To prevent QBCF Monitor service from re-starting on the workstation:

 

  1. Press Windows+R to open the Run window.
  2. Keyin services.msc and hit OK.
  3. Find and double click QBCFMonitorService to open the Properties.
  4. Choose Disabled as Startup type.
  5. Press Apply then OK.

If you get the same issue, I'd recommend trying Solution 2 of this article: Unrecoverable Error when opening a QuickBooks Desktop file on a workstation

 

If it still doesn't work, it would be best to reach out to our QuickBooks Care Support. They can conduct a screen sharing with your approval to take a closer look on what's happening and come up with a complete resolution.

 

Here are the steps to contact support:

 

  1. Click Help at the top menu and select QuickBooks Desktop Help.
  2. In the Have a Question? window, enter a topic.
  3. Click Contact us.
  4. Hit the Stat Messaging button.
    QBDT ChatSupport.PNG

Please take note our operating hours for chat support depends on the version of QuickBooks that you're using. Please see this article for more details: Support hours and types.

 

Keep me posted for additional questions or other concerns. I'd be more than happy to help. Wishing you the best of luck.

Level 1

If the server is logged into a company file then a workstation can't log into same file even though the server is set to multi-user mode. More info but no more room here

I have a similar issue, did you get it to work yet?

 

QuickBooks Team

If the server is logged into a company file then a workstation can't log into same file even though the server is set to multi-user mode. More info but no more room here

Thank you for joining this thread, @RoelfK7.

 

The steps provided by my colleagues above are the primary solutions to resolve the issue. I suggest following the step by step instructions above to isolate the problem. 

 

Make sure your computer meets our minimum system requirements to avoid getting any errors or issues. However, if it still doesn't work after checking the requirements and following the steps above, I advise communicating our Customer Care Team. Please follow the steps above. 

 

Please visit our QuickBooks Online Article page for more insights about running your business. 

 

Let me know if you have a follow-up question by clicking the Reply button below. I want to make sure this is taken care of right away. Have a great day ahead!

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