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Nordstrom00
Level 1

Im locked out of intuit can someone help me get unlocked so i can update my bank info

 
5 Comments 5
JaneD
Moderator

Im locked out of intuit can someone help me get unlocked so i can update my bank info

Good day, Nordstrom00.

 

Let's perform some troubleshooting steps by resetting the password of your Intuit account. Just make sure the Customer Account Management Portal (CAMPs) uses the email address you registered your product with. I'll guide you how.

 

  1. Go to this link https://camps.intuit.com/ and click on I forgot my user ID or Password.
  2. Enter your phone number, email address, or user ID and then select Continue.
  3. Follow the on-screen instructions. If you used your email address to verify your account, you'll receive an email with a password reset link.
  4. Otherwise, go back to https://camps.intuit.com/ and select Claim Account.
  5. Then, follow the on-screen instructions.

Once you're logged in, you can now change your QuickBooks Desktop payment method.

 

Otherwise, a request can be made to change your Intuit account email address here if you no longer have access to it. Then, I suggest reaching out to our QuickBooks Customer Care Support Team. They have the tools to update the payment method on your account and help you further with your change e-mail request.

 

Here's how to reach them:

 

  1. Go to this link https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Desktop and click on Continue as a guest.
  3. Choose the version of your QuickBooks.
  4. Select QuickBooks Orders & Account Management and then choose Customer Account Management Portal.
  5. Scroll down to the bottom and click on Start a Message.

I've collated some of our resources that you can use as a reference. These links will serve as a guide on how you can manage your CAMPs account and tips with navigating QuickBooks:

 

Please let us know if you have any other concerns. We're always around to help. Stay safe and have a great day.

Cpeters06
Level 1

Im locked out of intuit can someone help me get unlocked so i can update my bank info

How can I get my card unlocked. My stimulus and my taxes both are going on there Monday. I had to dispute charges in February due to someone else having access to my virtual card and they used my 750 advance from TT an now my card doesn't work and my account js locked how can I take care of this before Monday. Please help

 

Cynthia peters 

[email address removed]

 

Ryan_M
QuickBooks Team

Im locked out of intuit can someone help me get unlocked so i can update my bank info

Hi @Cpeters06,

 

Your specific issue requires an exchange of sensitive account information for a resolution. 

 

With that said, you'll need to contact our Technical Support team for further assistance. They can pull up your account info within a secure environment, and investigate the issue at hand. 

 

See this article for the steps: Contact QuickBooks Desktop support. It also has their hours of operation, so you know when they're available. If you have the Enterprise version of QuickBooks Desktop (QBDT), then their support is available any time, of any day. 

 

Feel free to get back to me if you have other concerns with your QBDT account, and I'll be sure to help you out. 

lisamelcher
Level 1

Im locked out of intuit can someone help me get unlocked so i can update my bank info

please unlock account for new employee banking information

Catherine_B
QuickBooks Team

Im locked out of intuit can someone help me get unlocked so i can update my bank info

I can help you log in to your company file, lisamelcher.

 

Are you still trying to log in to your company file? I'd like to clarify which part of your company file you're locked out. This way I can walk you through the correct steps on how to resolve it.

 

You'll want to try performing the steps shared by my colleague JaneD on how to reset your password using our Customer Account Management Portal (CAMPs). If the issue persists, you can use the Automated Password Reset Tool for QuickBooks Desktop.

 

If you're updating the existing employee with their new bank information, you can update them on the same page where you set it up. Just a heads up, you'll need to edit the bank account info before you create a paycheck for the employee. Paychecks you create before you update the employee's account will be deposited to the old bank account. To avoid this, you can delete and recreate the paychecks before sending them.

 

To update, you can follow these steps: 

 

  1. Go to Employees and select Employee Center.
  2. Double-click on the employee's name.
  3. Select the Payroll Info tab.
  4. Click the Direct Deposit button.
  5. In the Direct Deposit window, select Use Direct Deposit for.
  6. Select to deposit the paycheck into one or two accounts.
  7. Enter the employee's bank information (Bank NameRouting No.Account No., and Account Type).
  8. Select OK to save the information.
  9. Enter your direct deposit PIN when prompted.

In case you need to process your paychecks after you have edited or set up the new direct deposit bank information, feel free to use these articles as your reference: 

 

I'll be right here to help if you need further assistance. Any additional information is much appreciated. Keep safe always, @lisamelcher

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