Hi, JennML.
I'm here to help share a little more information about linking your account information to QuickBooks Online.
If you're using QuickBooks Desktop and signed up for QuickBooks Online using the same Intuit account, you'll receive an email notification on how to link them.
With that being said, you'll be suggested to move the company file within 60 days after signing up in QBO. You can check out this link to see the detailed steps: Move your QuickBooks Desktop file to QuickBooks Online.
If you still want to talk to one of our Customer Care Support, here's how:
- Open your QuickBooks Account.
- At the top right, click the Help icon.
- Type your concern in the Type something field.
- Click I still need a human.
- Hit Contact us.
- You'll be routed into the How can we help? page. Then, select how you want to contact them and fill in the information.
You can browse this article to learn more about the different types of support we offer and its availability: Support hours and types.
I'll be adding this article that you can read for more reference and guide:
Don't hesitate to comment below if you need more assistance linking your account information. I’m more than happy to lend a helping hand. Have a great day.
