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terrshee
Level 1

Intuit charged me for Turbo Tax despite it being part of my QuickBooks subscription. How do I get a refund?

I tried to go through the website but the form says my credit card number is invalid despite it being the same one the charge was sent to.

1 Comment 1
NerbynMaeI
QuickBooks Team

Intuit charged me for Turbo Tax despite it being part of my QuickBooks subscription. How do I get a refund?

Hello, terrshee. I appreciate your proactive approach in bringing this to our attention. Let’s ensure all payment details are thoroughly verified, including the card number, expiration date, CVV code, and card type.

 

If the details check out but the refund remains unsuccessful, I encourage you to consult our QuickBooks Self-Employed Live Support team for clarity on the charges and assistance in troubleshooting the billing concern.

 

Please feel free to drop a comment below with any additional questions. 

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