Hello, terrshee. I appreciate your proactive approach in bringing this to our attention. Let’s ensure all payment details are thoroughly verified, including the card number, expiration date, CVV code, and card type.
If the details check out but the refund remains unsuccessful, I encourage you to consult our QuickBooks Self-Employed Live Support team for clarity on the charges and assistance in troubleshooting the billing concern.
Please feel free to drop a comment below with any additional questions.