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Level 1

intuit user id and password retreival

I am attempting to recover my intuit log in ID and password. When I attempt retrieve my information the processing icon just spins and i never receive anything.

1 Comment
QuickBooks Team

intuit user id and password retreival

Hi there, @dwayne2.

Let’s perform troubleshooting steps by starting using an incognito or private browser to fix this concern.

 You can use these shortcut keys:


  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Internet Explorer: Ctrl + Shift + P
  • Safari: Command + Shift + N


If it works, go back to your main browser to clear the cache so the system can start fresh. You can also use other browsers as an alternative since it uses a different cache storage folder on your computer.


Let me share this self-help article to get more ideas about managing your QuickBooks account.

I’ll be around if you need anything.

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