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Experienced Member

Invalid Company Phone Number

Hello,

I tried to enter my company profile but it is always showing me error "Invalid Company Phone Number" tried to enter the phone number is different format such as 00xxxxxx or +xxxxxxx but the same issue persisting, please advise

Solved
Best answer 05-21-2019

Accepted Solutions
QuickBooks Team

Re: Invalid Company Phone Number

Hello again, @SaidZ. I appreciate you following up with me and providing a screenshot. 

 

It's nice to hear that you have the correct region selected. If you only have the option to subscribe, then it sounds like you may be in the trial phase, which means you shouldn't be billed unless you subscribe.

 

In my previous post, there's some information on how phone numbers and their formats can vary based on region. I created a test account for Oman and reviewed the screenshot that you provided. It would seem that the format is +xx xxxxxxxxxx. I think the lack of a space between the first two numbers and the others is causing the error. The following is a screenshot to serve as an example:

 

 

 

Please feel free to update me if this does the trick and gets you back to business. Wishing you well. 
 

8 Comments
QuickBooks Team

Re: Invalid Company Phone Number

Welcome to the Community, @SaidZ. I'm here to help with entering your phone number into QuickBooks Online (QBO). 

 

Just to clarify, are you using a QBO account that's set to your region? The reason for asking is that the software has set requirements for phone numbers based on this. Should you be using a version different from your region, I'd recommend canceling your current subscription and signing up for an account from your country's website

 

If you're using an account configured for your region and are receiving this error, I suggest clearing your browser's cache. Temporary internet files and cache are stored to optimize loading times, but too much data can accumulate and cause unexpected behavior. For additional insight into this, as well as the necessary steps, please see the following article: Delete or disable cache and temporary internet files in your web browser.

 

Additionally, it would be good to manually enter the phone number and ensure that there isn't any extra spacing as that can cause this error as well. 

 

I want to ensure that your company has the correct phone number configured, so please feel free to let me know how it goes. Cheering you to continued success. 

Experienced Member

Re: Invalid Company Phone Number

Dear David,

Thank you for the prompt reply. I tried to cancel but there no bottom to cancel, there is only subscribe. Anyway, I made subscription using my country (Oman), the subscription was successful but unfortunately my account is showing the old one that I created and same issue persist, It cannot me allow to update the profile of the company showing"Invalid company phone number". Please advise   

Experienced Member

Re: Invalid Company Phone Number

 
QuickBooks Team

Re: Invalid Company Phone Number

Hello again, @SaidZ. I appreciate you following up with me and providing a screenshot. 

 

It's nice to hear that you have the correct region selected. If you only have the option to subscribe, then it sounds like you may be in the trial phase, which means you shouldn't be billed unless you subscribe.

 

In my previous post, there's some information on how phone numbers and their formats can vary based on region. I created a test account for Oman and reviewed the screenshot that you provided. It would seem that the format is +xx xxxxxxxxxx. I think the lack of a space between the first two numbers and the others is causing the error. The following is a screenshot to serve as an example:

 

 

 

Please feel free to update me if this does the trick and gets you back to business. Wishing you well. 
 

Experienced Member

Re: Invalid Company Phone Number

Perfect, now it is working, Thank you David 

QuickBooks Team

Re: Invalid Company Phone Number

You're most welcome, @SaidZ. I'm glad to hear that it's working for you!

 

The Community always has your back anytime that you need it. Hope you have a great rest of your week.

Active Member

Re: Invalid Company Phone Number

Its ridiculous that a phone number cannot be formatted with spaces in it!

QuickBooks Team

Re: Invalid Company Phone Number

Hello CaptainEon!


Thank you for your feedback about the phone number format. I’ll pass this along to our product engineers.

 

Currently, you can enter phone numbers in these formats:

  • (XXX) XXX-XXXX
  • +1-XXX-XXX-XXXX
  • 1-XXX-XXX-XXXX

If you have additional questions about the format, you can always use this thread. We're just here to answer them.