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littlesonshine
Level 1

Invited user unable to access account after receiving invite

invited user unable to login, how to proceed
1 Comment
MadelynC
QuickBooks Team

Invited user unable to access account after receiving invite

Thanks for alerting us, @littlesonshine.

 

At the moment, there’s an ongoing investigation concerning invited users unable to access the QuickBooks Online account. Rest assured our engineers are now working on a fix.

 

For now, I recommend contacting our Customer Care team to add you to the list of affected users. This way, you’re able to receive notifications once the resolution is implemented. You can follow the steps below to reach out to them:

 

  1. Select the Help menu.
  2. Enter Talk to a human.
  3. Enter your brief concern in the field.
  4. Type in/click I still need a human until you see the Get help from a human option.
  5. Choose a way to connect with our support.

 

Here are some resources to learn more about user permissions. Check them out so you can determine what they can or can’t do:

 

 

I’ll be here anytime if you have additional concerns about users or anything else. Take care!

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