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Level 2

Invoice logo looks blurry compared to 'editor preview'

Hoping to find some help here before I go insane over a seemingly simple process that's being made incredibly difficult by the QBO interface...


I have just spent over an hour (1:08) on the phone with support to which no one could help after trying MULTIPLE file formats, image sizes, square vs. rectangle, etc...


When I import my logo as a rectangle into the invoice editor, it shows a fairly normal looking version at an OK resolution.  When I click 'Preview PDF' the image gets re-sized down to a postage stamp and the quality is embarrassing!  This goes for actual invoices as well...


I'm quite experienced with graphic design and have tried more things than I can count to try and make it look correct. (JPG, GIF, PNG, square, rectangle, different DPI, different image sizes, bit depth, compression, etc.) If the image is made square, it's too small on the preview to even look at even in 'L' mode on the editor.  If I make it a rectangle, I can at least view it in the editor preview normally, but no matter what we (the QBO phone guy and I) tried, when exported as a PDF by QBO it looks awful and is too small.  This is embarrassing to send to customers!  Something like a simple square logo shouldn't cripple the QBO software...


Hopefully someone can help!  If you send me a link to the logo guidelines, no offense, but I won't even respond...

7 Comments 7
QuickBooks Team

Invoice logo looks blurry compared to 'editor preview'

Hi there, @Gentek.


Thanks for reaching out to us. Let me help ensure you're able to add an invoice logo clearly in QuickBooks Online (QBO). 


I appreciate all the details and steps you've performed just to resolve the issue about your invoice logo. Now, you can import custom form styles in DOCX format from Word. This will allow you to upload a logo for your invoice through Microsoft Word, and download it to QBO right after. 


To do this, please follow the steps in this article for the detailed steps on how to import custom form styles for invoices.


If the issue persists, I encourage you to get in touch back to our QuickBooks Online Support Team so they will be able to create a new investigation about this issue. Once it has been open, you’ll be receiving an email notification about the updates and progress of the investigation.


Here's how to contact customer support:

  1. Sign in to your QuickBooks Online company.
  2. Select Help at the top right.
  3. Click Contact Us to connect with a live agent.

Please let me know how it goes. I'll be around to help if you have any other questions about invoice. Have a good one. 

Level 2

Invoice logo looks blurry compared to 'editor preview'

While I can appreciate the 'workaround', that is by no means a solution to this problem which is clearly a glitch in QBO's UI. 


Having to spend the time to create an entire custom invoice template just to make a simple logo work is a huge inconvenience (and honestly something that most people who use this platform aren't going to know how to do...)  


Can we address that there is in fact a problem with the supplied templates and move forward from there?  The software obviously has a spot to import your own logo image, but something is broken. 


If someone would like to provide me with a DOCX template to give a shot I'd be happy to, but spending the time to create, implement and then find out that IT didn't work either, will be a major bummer for me...


Invoice logo looks blurry compared to 'editor preview'

It's nice to see you here in the Community, Gentek.

I'd be happy to provide with easy steps on how you can get a sample of DOCX invoice template in QuickBooks Online.


QuickBooks Online lets you import custom form styles in DOCX format from Word. To get a sample template, here's how:


  1. Select the Gear icon on the Toolbar.
  2. Under Your Company, choose Custom Form Styles.
  3. At the top right, select the New style drop-down, then choose Import style.
  4. Select a form type.
  5. Click Download a sample to get a DOCX template.
  6. Find and open the downloaded file once done.

See sample screenshots below.


For figures and detailed steps, see the following article:


If you'd like to go through this over the phone, you can call our dedicated team who will be happy to assist you. Our contact details can be found here along with our opening hours:


  1. Go to:
  2. Choose your QuickBooks Product.
  3. Select your QuickBooks version.
  4. On the Contact Us page, click a topic.
  5. Click on the Get Phone Number button to see the support number.

Keep me posted if you need further help with importing invoice template. I'm here to help.


Level 2

Invoice logo looks blurry compared to 'editor preview'

Thank you for the information on how to find a sample template file!  Much appreciated.


Is it safe to assume that the image quality issue is a known problem?  No one has addressed why this is an issue, or if it's going to be fixed? 


I will play around with the template file and see how it looks once turned into a PDF by QBO, but it would REALLY be nice if the actual logo importer system within QBO could just be looked into and corrected.  If someone could produce specific requirements for the logo size, other than just 'general guidelines' maybe that would help also?  For example, if the QBO software actually needs the logo to be 350px x 350px at 150dpi, that would be helpful since we can then plan around those requirements instead of guessing as to what it should actually be.


I'm pushing this because there are complaints all over the internet about this with no actual results as to why it's happening.  My hope is to bring some attention to this issue so that no one else believes that it's something 'on their end'.  I've seen every answer from 'Your browser cache is acting up' to 'You must have a logo designer work with you'...


Invoice logo looks blurry compared to 'editor preview'

Thanks for getting back to us, @Gentek.


Allow me to step in for a moment and help make sure your concern is taken care of.


First of all, I appreciate you following the steps provided by my colleagues to get this working. I'm making it my top priority that your feedback reaches our Product Development Team so they can take a look at this issue and fix it for you.


In the meantime, you can also check out this helpful article that tackles adding, customizing, and troubleshooting logo on sales forms.


Thanks for being a part of being a part of our QuickBooks family. Please let me know in the comment section if you have any follow-up questions or concerns. I'm always here to answer them. Take care and enjoy the rest of the day!

Level 2

Invoice logo looks blurry compared to 'editor preview'

Thanks Fritz!  I will report back if I can make the template setup work for now with the PDF exports and printed invoices.


Invoice logo looks blurry compared to 'editor preview'

You're always welcome, @Gentek.


I'm only a few clicks away should you need further assistance. Cheers!

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