Invoices have doubled over the last two months. What's up?

Hi there, Ej. 

Several factors may explain why your invoices have doubled in the past two months:
 

• You have set up a recurring transaction.
• Users who have access to your account might unknowingly create duplicates or extra invoices.
• If you're using third-party apps integrated with QuickBooks Online (QBO), it's possible they're causing duplicate invoices or incorrect data syncing.

Follow these actions to resolve the issue:
 

1. Look for duplicates on the Invoices page or by running the Invoice List report.
2. Check your Recurring transactions under the Gear icon, and adjust or delete templates as needed.
3. Review third-party integrations under the My integrations icon, and disable or test any that are causing duplicates.
   
4. Verify user permissions and ensure no one is creating duplicate invoices. You can use the Audit Log to track user activity.  
    

Also, QBO offers free live technical support to all users. Simply click the Help (?) icon in the top-right corner of your QBO account to connect with a representative during operating hours. 

 

You can leave a comment below for further questions about managing your sales activities.