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Is anyone down right now as I can't get into my QB online accountant to do work in my clients

 
1 Comment
QuickBooks Team

Re: Is anyone down right now as I can't get into my QB online accountant to do work in my clients

I've checked our records, we have no downtime report at the moment, ps13.

 

We can check to see if the behavior you're experiencing is triggered by the browser you use.

 

A good way to start is to log in to QuickBooks in a private browser to block your cache from saving data. If you can work on your clients' files, you can go back to your regular browser and clear the cache. If not, please try other browsers like Edge, Safari, Chrome, or Firefox to isolate the case.

 

I just want to be sure that this will be taken care of. If you'll still get the same behavior after trying the steps I mentioned, please contact our phone or chat team to check further. They can start a screen-sharing session to see your setup.

  1. Click on Help and choose Contact us.
  2. Enter short detail and click Let's talk.
  3. Choose from Chat or Get a callback.

You can always go back to me when you have another question. If I'm already out by the time you reply, the next available support will answer it.