You can perform basic troubleshooting steps to resolve the grayed-out issue with all your clients, @akhjmca.
To begin, if you are the admin or have been granted access to manage clients by your admin, you can troubleshoot your browser to address the grayed-out clients. Log in to QuickBooks Online using an incognito browser then go to your clients list.
You can use the following keyboard shortcuts to open a new private window:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + N
- Safari: Command + Shift + N
If this resolves your issue, you can return to your regular browser and clear your browser's cache to clear temporary files running in your browser that have caused the error. Otherwise, you may use another supported browser.
However, if you are not the admin or haven't been granted access to manage clients, you will need to contact your admin to request the necessary permissions.
You can visit this article for your future use to learn how to create a ProConnect Tax Online tax return from scratch for your clients: Start new tax returns for clients from QuickBooks Online Accountant.
Please feel free to return to this thread if you have any additional questions or concerns.
