Hi jschirmer,
At this time, we haven't received any reported issues with the mapping exceptopn error when sending the TX New Hire Reporting form in QuickBooks Online (QBO).
It's could be that a webpage issue is preventing you from sending the form. We'd usually begin with accessing your account through an incognito window. I'll guide you how.
To open an incognito window in all supported browsers, refer to these shortcut keys:
- Safari: Command + Shift + N
- Mozilla Firefox or Microsoft Edge: CTRL + Shift + P
- Google Chrome: CTRL + Shift + N
Once logged in, try sending the form. Then, go back to your regular browser and clear the cache if it works.
You can check this article that will walk you through clearing your browser's cache depending on which browser you're using: How do I clear the temporary Internet files and cache?. Otherwise, switch to another browser if the error persists.
We've collated some key resources for you about payroll tasks in QBO: Payroll tasks: Resource hub.
We're always around to help if you have any other concerns. Take care and have a good one.
