cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1

Is there a bug in the custom reporting about the balance sheet by class? It is not accurate.

 
1 Comment
Highlighted
Anonymous
Not applicable

Is there a bug in the custom reporting about the balance sheet by class? It is not accurate.

Thanks for your time checking this with us, Jena,

 

I want to make sure you get the accurate data on your Balance Sheet report.

 

When opening or creating  a customized report, you'll need to review if it uses the correct Report period, Accounting method and Filters.

 

If the same thing happens after correcting these items, let's try logging into a new or private browser to isolate if the unexpected issue is caused by the large data in your cache. Follow these keyboard shortcuts:

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Internet Explorer: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

If you're no longer getting the same hitch on the incognito window, let's go back to regular browsing and clear your browser's cache. Here's an article to help you clear the cache: How do I clear the temporary Internet files and cache?

 

Please let me know how this goes, Jena. I'm always around to get things done for you. Have a good one!

Need to get in touch?

Contact us