Is there a different help phone number if I pay for the subscription pro?

advancedlisting · ‎December 10, 2018

We have been on hold for 45 minutes. I just paid $300 for the subscription pro. I would think that would come with a different help number.

BettyJaneB · ‎January 16, 2020

Hi there, @CharlesAllStar.

First of all, I want to make sure that your issue has gets addressed. If you could please provide me with some more details for what you're experiencing, I would be happy to take a look and help get it taken care of.

On the other hand, We've recently updated our customer care experience. The best way to reach our support team is to open your QuickBooks and select the Help icon on the top menu bar. Right after, choose QuickBooks Desktop Helpand then hit Contact Us at the bottom. (Please see the screenshot attached for reference)

I'm always available to assist if you have questions, Charles. Just leave a reply below and I'll get back to you. Have a great night!

View solution in original post

Lexiesmemere · ‎December 10, 2018

24/7 support number for QuickBooks Pro Plus by following these steps:

1. Click "QuickBooks Phone Number" at the bottom of this page (or at the bottom of many other Intuit pages).

2. Click "Contact us."

3. Select "QuickBooks Desktop."

4. Select the option for "Plus."

5. Make a selection in the "What can we help you with?" area (I chose "Fix an error" and then "Fix your problems with your company file.")

6. Click "Get phone number."

This will give you the 24/7 phone number for QuickBooks Pro Plus support.

advancedlisting · ‎December 10, 2018

Thank you so much.

CharlesAllStar · ‎January 16, 2020

That number no longer works. What is the 24-7 number

BettyJaneB · ‎January 16, 2020

Hi there, @CharlesAllStar.

First of all, I want to make sure that your issue has gets addressed. If you could please provide me with some more details for what you're experiencing, I would be happy to take a look and help get it taken care of.

On the other hand, We've recently updated our customer care experience. The best way to reach our support team is to open your QuickBooks and select the Help icon on the top menu bar. Right after, choose QuickBooks Desktop Helpand then hit Contact Us at the bottom. (Please see the screenshot attached for reference)

I'm always available to assist if you have questions, Charles. Just leave a reply below and I'll get back to you. Have a great night!

patriciacarter3269 · ‎January 18, 2024

I work for another company that uses quickbooks and i already have an account through the previous company but now the new company, the system wont let me access my pay stubs

Tori B · ‎January 18, 2024

Hi there, @patriciacarter3269.

Thanks for following along with the thread. I hope you're having a great day so far.

To clarify, are both companies using Workforce? If so, are they using different payroll subscriptions? For example, QuickBooks Desktop Payroll to QuickBooks Online Payroll. Any extra details that you can provide will be a great help in providing the right solution for you.

If you're using Workforce, feel free to browse through our troubleshooting guide in the meantime: Troubleshoot missing pay stubs in QuickBooks Workforce.

I'll be sure to keep an eye out for your reply. Please let me know if you have any other questions or concerns that I can assist you with. Chat with you soon!

Topics

Training

Community

Resources

Is there a different help phone number if I pay for the subscription pro?