Currently, there isn't any issue with late fees for customers, aggie. Since you're experiencing one, we can have you troubleshoot this matter.
Before we get started, I'd like to ask if you've received any error messages while trying to save your invoices. This information will help us provide the best possible resolution to this matter.
To troubleshoot this, try opening your account in a private browsing window. This can help identify whether the problem is related to your browser's cache or cookies, which may interfere with how web pages load and function. To open a private browsing window, use the following keyboard shortcuts:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
- Edge: Ctrl + Shift + N
Once you're in the private window, log into your QuickBooks account and attempt to edit the invoices that have late fees. If the transaction is successful, consider clearing your browser's cache and ensuring your browser is updated to its latest version. Doing this will help optimize your experience with QuickBooks and enhance overall functionality and performance.
Additionally, I have included a useful article that explains how your customers can pay you online via ACH bank transfer: Let your customers pay invoices by ACH bank payment with a convenience fee.
You're free to comment or reply to this post if you have questions or concerns about managing your invoices, aggie. We'll be around to help you anytime.
