Is there anyone who has had this happen:I am getting locked out of my clients quickbook files and am unable to reset the password. Quickbooks just shuts down.

Good evening, @gofigure827. 

There could be a couple of reasons why this behavior is happening, so I'd like to do some troubleshooting to isolate the issue.

Let's figure out if it's your company file or the QuickBooks program causing the issue:

1. Open the Windows Start menu.
2. Type “File Explorer” into the search and open File Explorer.
3. Search and find the QuickBooks.exe file. It’s usually in your QuickBooks folder.
4. Hold down CTRL on your keyboard and double-click QuickBooks.exe. Don’t let go of CTRL until QuickBooks opens.

If the issue persists, then we can try running a repair. Here's how:

1. Run the Install Diagnostic from the QuickBooks Tools Hub.
2. Run a repair of your installation files.
3. Clean install QuickBooks Desktop.

Try opening the file again. Let me know how this goes for you! If you receive any error messages during the process, you can take a screenshot or let me know the details. This will help me get a better understanding of what's happening. I'll be on standby waiting for your response.

Thank You Ashley,  

This is the error I had and some info on it:

When I do the first step it lists all of my versions of quickbooks and I chose the 2018 version did ctrl and double clicked - it is trying to reinstall the program.  What am I doing wrong?

Also, when I tried to open the Quickbooks Tool Hub - it said something needed to be added, so I pressed install.  Then I had this error from the quickbooks tool hub - installshield wizard

Theinstallation of Microsoft Visual C++2013 Redistributable Package (x86) appears to have failed.  Do  you want to continue the installation. Yes or no

Thanks for the detailed response, @gofigure827.

You might see Error -6000,-83 when you open, restore, or back up your company files. Don't worry, I'm providing you with a Community Article that gives reasons why you're seeing this behavior and guides you on how to resolve that specific error message: How to fix Error 6000,-83.

For the second part, with the QuickBooks Tool Hub, the error message is resulting from your Windows components needing to be repaired. The troubleshooting links below should be performed by an IT professional, confident Windows user, or working with the experts from Microsoft support:

• Repair or reinstall Microsoft .NET Framework
• Repair Microsoft MSXML

If you can install and open QuickBooks, you’re good to go. If the problem persists, check out this article for more troubleshooting steps for the error messages you're receiving: Fix QuickBooks Desktop.

Again, thanks for the detailed response back. I appreciate it! If you need further assistance, you know where I am. Have a beautiful day!

Quickbooks just old me that my files are corrupted and it would be $6,000 to fix them

Ashley

Thanks for your help,

on the first correction

the situations don't apply

One file will not need as much as $6,000 to get fixed, @gofigure827.

It's free of charge if you have a QuickBooks Care Plan. If you don’t have one, you can have a per file fee. 

To know more about this, check these articles:

• Care Plans for QuickBooks Desktop Pro, Premier, and Mac
• QuickBooks Data Services: Standard Data Recovery Services (Price list)

To get help with your data, I suggest reaching out directly to our Customer Support. You can arrange a callback to talk to them. Here's the contact the QuickBooks Desktop Customer Support Team article for more information.

Let us know if you still have questions. We're always here to assist. Have a wonderful day!

I did contact support directly and the person who called me back said it would be $6,000